Ankit Kumar Email & Phone Number

Gurugram, Hr, In

Bengaluru, Karnataka, India

Managing internal and external stakeholder relations.Planning, evaluating, and optimizing operations to be efficient and cost-effective.Ensuring products and services comply with regulatory and quality standards.Ensuring company standards and procedures are followed.Dealing with escalated customer issues, incident reports.

Gurgaon, India

• Hire, onboard, and train field representatives for North India.• Assess and evaluate team and individual performance.• Fill knowledge gaps through additional training and professional development programs • Managed & explored vendors to procured android devices, Mobile accessories & on ground marketing materials.• Daily tracking and monitoring of all deployed devices and SIM cards.• Managed vendors for north India on-ground marketing related requirement and fulfillment.• Addressed employee escalations concerning attendance, medical issues, and reimbursements.• Coordinated daily activities with the central team and the on-ground workforce.• Managed all client complaints and requests to ensure a top-notch experience.• Coordinated the team and aligned efforts for onboarding new societies and training their users.• Coordinated with the central team to conduct refresher training for the North India operations workforce.

Gurgaon, India

Merchant Handling, RTO, RMA, Payments, Order Management

Noida Area, India

Customer Satisfaction, Escalation handling, team handled, Order management

Mca, It, A

B.Sc(It), It, B

10Th, 10Th