Mohit Kumar Email & Phone Number

Delhi, India

Noida, Uttar Pradesh, India

In this role, I lead the maintenance department across key regions, including Delhi, Gurgaon, Faridabad, Noida, Greater Noida, and Ghaziabad. I am responsible for maintaining over 98% efficiency across 4,500+ advertising screens located in 320+ locations. My key responsibilities include:• Operational Setup: Established and scaled operations from the ground level across various cities to ensure seamless performance.• Cross-functional Collaboration: Worked closely with multiple departments to deliver smooth and desirable output for clients, enhancing customer satisfaction.• Quality Audits & Management: Participated in internal and external quality audits, set up quality frameworks, and conducted regular team trainings to ensure continuous improvement.• Process Optimization: Identified and resolved procedural bottlenecks, streamlining workflows to boost efficiency and drive business growth.• Data Reporting: Prepared and compiled daily, weekly, and monthly reports, and created dashboards focused on productivity and quality improvements.• Team Leadership: Conducted brainstorming sessions to discuss project strategies and process enhancements, ensuring strict adherence to deadlines and operational goals.

• Conducted scheduled visits to residential sites to introduce and demonstrate the gate entry application. • Engaged with residents individually or in small groups, providing a clear overview of the application’s features and benefits. • Explained how the application improves security and convenience for residents. • Assisted with troubleshooting issues related to installation, functionality, and access, offering prompt solutions. • Collected feedback from residents to improve user experience and satisfaction. • Reported recurring issues and suggestions for enhancement to the development team.