Ankit Kumar Email & Phone Number

Gurugram, Haryana, India

Bodh Gaya, Bihar, India

• Oversee all aspects of the rooms division, including front office, reservations, housekeeping, and engineering.• Ensure that all departmental policies, procedures, and service standards are met.• Monitor guest satisfaction scores and work with team members to address areas of opportunity.• Maximize room revenue and occupancy through effective yield management practices.• Manage the general operation of the Front Office, Reception, Reservations, Concierge, Switchboard and Night Management.• Ensure that all guests have a comfortable and enjoyable stay as well as for overseeing staff performance.• Oversee a team of booking clerks and front desk staff.• Maintain quality standards, assign tasks, review and audit expenses, and create an operational strategy to maintain profitability.• Deliver cost, expense and payroll targets

Gurgaon

Check and ensure that all guestrooms, public areas, and back-of-thehouse areas are clean and well-maintained. Inspect the work done bycontractors-for example, pest control, laundry, and all the third party Contractors.Prepare staff schedules and duty rotas/ roasters.Ensure periodical stock-taking and maintaining stock records fin allaspects.Provide the necessary information to and assist the Supervisorhousekeeper in staff appraisal, disciplining termination, and promotion.Develop and implement training programs within the housekeepingdepartment in consultation with the executive housekeeper.Assist the executive housekeeper in forecasting and budgeting foroperating and capital expenditures.Take charge of the housekeeping department in the absence of theexecutive housekeeper.Handling guest queries, complaints and Concerns. Analysing guestfeedback and evaluating the root-cause. Handling Lost & Found & guest

Pune, Maharashtra, India

Check and ensure that all guestrooms, public areas, and back-of-thehouse areas are clean and well-maintained. Inspect the work done bycontractors-for example, pest control, laundry, and all the third party Contractors.Prepare staff schedules and duty rotas/ roasters.Ensure periodical stock-taking and maintaining stock records fin allaspects.Provide the necessary information to and assist the Supervisorhousekeeper in staff appraisal, disciplining termination, and promotion.Develop and implement training programs within the housekeepingdepartment in consultation with the executive housekeeper.Assist the executive housekeeper in forecasting and budgeting foroperating and capital expenditures.Take charge of the housekeeping department in the absence of theexecutive housekeeper.Handling guest queries, complaints and Concerns. Analysing guestfeedback and evaluating the root-cause. Handling Lost & Found & guest

Banglore

Planning, organizing and directing team members to ensure the highest degree of guest satisfaction. • Daily supervision of the housekeeping staff, including the day, event and post-event crews. • Daily supervision of the grounds keeping staff, including the day, event and post-event crews. • Purchase, re-order and maintain housekeeping supplies and inventory. • Conduct pre-event inspections of all rooms, concourses, clubs, seating areas and public areas prior gate opening for every event held at the Arena. • Schedule and train all new housekeeping staff members. • Maintain the housekeeping budget, providing billing summaries and expenses.• Uphold the highest standards of cleanliness, safety, and conduct. • Knowledge of LQA and Safety standards within Housekeeping department. • Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event. • Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.

Banglore

In charge of public areaManaged 50 housekeeping associatesIn charge of machines used in the department and their upkeepIn charge of daily briefings and duty roastersUndertook training for team associates

Banglore

Responsible for cleanliness and upkeep of rooms, public area and back of the houseParticipated and led the team in various staff events and other motivational sessions. Organized various team activities like monthly departmental Cascade get together and inter house activities to motivate the team members .; A 357 room Palace hotel with 29 suites and Five food and beverage outlets, .Housekeeping AssistantAssisted in snaggingImplemented training course for new recruitsIn charge of machines and their upkeep used in the departmentWas involved in setting up systems and procedures

Bangalore Urban, Karnataka, India

Training in all the 4 core departments in a luxury brand # ITC gardenia