As a dedicated member of the Imperial Brands PLC project team, I specialize in analyzing the root cause of problem tickets and implementing proactive and reactive Problem Management strategies.Analyzing Root Causes:Utilize advanced analytical techniques to investigate the root cause of problem tickets within the Imperial Brands PLC project.Proactive Problem Management:Implement proactive strategies to anticipate potential issues and address them before they escalate, ensuring smooth operations and minimizing disruptions.Reactive Problem Management:Handle reactive problem management by promptly responding to problem tickets, diagnosing issues, and implementing effective solutions to resolve them efficiently.Key Skills and Qualifications:• Strong analytical skills with the ability to dissect complex problems and identify root causes.• Proven experience in proactive and reactive problem management within a corporate environment.• Excellent communication and collaboration skills to effectively engage with cross-functional teams.• Proficiency in documentation, reporting, and data analysis tools.• Continuous learning mindset with a focus on staying updated with industry trends and best practices.