Worked with concentrix in Onfido process. Onfido is a technology company that helps businesses verify people's identities using a photo-based identity document, a selfie and artificial intelligence algorithms.Very Strong knowledge of Identity documents across the world.JOB RESPONSIBILITY- CONCENTRIX• Sr. Analyst in an account of leading Background Verification Company of U.K. Expert in Background Checks for Identity Verification, Employment Checks.• Conducting daily refreshers basic on the process update and client escalations.• Identifying training needs on the analyst and conducting sessions.• Proving support to the Nesting batches and ensuring they meet the required targets.• Collecting queries from the floor on SOPs clarification, suggestions and sharing with Trainers and Quality.• Handling regular client calls-calibrations and quality disputes.• Conducting dip checks on process updates and client escalations.Worked with Wipro as Delivery Analyst.JOB RESPONSIBILITY – WIPRO• Maintain and improve process knowledge through proactive communication and utilization of available resources (Training manual, Team meetings etc). Contribute to effective workflow through efficient teamwork.• Trained on AE testing.• Resolving daily issue trackers via HRx assist tool.• Owner of maintaining Standard Operating procedures (SOPs) for Processing Associates for Client. Responsible to update SOPs as and when required due to provisional or functionality change. • Backup on three clients. • Working on client level activity including retiree reporting, retiree medical eligibility and DBP drop report.• Responsible for the Audits of Dependents to determine the eligibility status for 3 coverage types – Medical, Dental and Vision basis on the client specified SOP guidelines and documents received. • Meeting & Exceeding defined client SLA’s of Productivity, Quality and Team Management.Currently working with Artech from May 24.