Ankit M. Email & Phone Number

Regina, Saskatchewan, Canada

• Responsible for providing Tier-3 Technical Support (24/7) on various Transport Technologies (DWDM, SONET, TDM/IP) to Operations group, contributing to engineering standards/innovation, monitoring network performance.
• Lead, collaborate, co-ordinate and assist with the insertion & integration of network equipment and software upgrades. Recommend appropriate software and hardware requirements to ensure proper functionality and.
• Perform proof of concept testing for Nokia 1830 PSS family new DWDM Transponders/Muxponders/Amplifier cards etc. in lab environment to determine applicability and interoperability with existing transport network.
• Working with inter-networking technologies and multiple network protocols (i.e., DWDM, SONET, OTN, IP/MPLS, Gigabit Ethernet)
• Performing and Creating controlled maintenance plans on Nokia 1830 PSS platforms (PSS-32/4, PSD) and MPLS Switches/Routers (Nokia SAR-7705, SAS-7210).
• Develop method of procedures and maintain awareness and knowledge of advanced data/optical technologies and services.

Regina, SK, Canada

• Responsible for providing technical and business consulting to Technology Planning, Development and Engineering, Sales and Marketing during the implementation of IP Core and Transport network.
• Analyzed existing systems, processes, and developed plans for increased efficiency. Actively Lead team of 15 Engineering Assistants working on high priority large/complex Customer Projects by providing appropriate.
• Installed new CPE equipment’s Cisco Routers (ISR4331, ISR2921, ISR1117, ASR920) and Nokia Switches (7210 SAS-K5, SAS-K30, MXP) along with passive CWDM systems & DWDM transport systems as per network/service requirements.
• Designed Route Diversity for critical 911 emergency circuits as well as for other customer’s requests.
• Promoted Power BI & Automation initiatives by building dashboards and helping team understand the value and ease of doing tasks.
• Lead Team with decision making on NFR’s (Network Facility Requests) for remote areas if new DATA service can be provided over current network infrastructure by calculating precisely and carefully studying the existing.

Regina, Saskatchewan, Canada

• Responsible for the design and implementation of SaskTel Data Services over IP/MPLS on network facilities like dedicated fibers/CWDM/DWDM. Collaborated with Business Sales, Planning, Marketing, Procurement, Finance and.
• Provisioned Data Services like VPLS (Virtual Private LAN), Ethernet Access, Dedicated Internet, Lanspan (Layer 2), Lanspan IP (Layer 3), T1, DS3 over Fiber, Copper & GPON outside plant facilities.
• Provided Tier-2 Support for network provisioning application Circuit Vision to all users within SaskTel.
• Issued work orders to different operation groups within SaskTel to implement the services in timely manner as per Engineering dates to meet promised service dates to our regional and national business customers.
• Maintained appropriate stock levels of equipment as per design specifications to meet current and future demand of data services. Functioned as a Team Prime for warehouse stock levels for all materials as well as.
• Proactively collaborated with network planning when few ports left on Access network switches at certain offices as well as on CWDM systems in case of high wavelength usage for future network capacity.

Regina, Saskatchewan, Canada

• Responsible for providing advanced technical support at Tier-2 level for all IT related issues of SaskTel internal employees/Executives while supervising the team of 12 Tier-1 technicians.
• Coordinated activities in support of user training and assistance requests for all programs.
• Recommended Documentation updates on KC (Knowledge Center) when found any discrepancies or new information came along while supporting SaskTel internal software’s/programs.
• Provided Executive Support as a first point of contact for hardware/software issues.
• Conferred with users and IT personnel to develop new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently.
• Answered, evaluated, and prioritized incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.

Regina, Saskatchewan, Canada

• Diagnosed and resolved technical hardware and software issues at Tier1 level
• Escalated hardware/software issues to tier II technicians as is appropriate. Identified and escalated situations requiring urgent attention
• Investigated, resolved and/or dispatched problems relevant to wireline, wireless, and IT issues of internal employees and other emerging network technologies
• Performed customer/client and technical resource follow-up on all unresolved troubles
• Acquired updates customer/client affecting policies and procedures. Researched Internet sources for new products and technology relevant to resolving client complaints/issues

Panchkula, Haryana, India

• Reviewed and analyzed system specifications
• Collaborated with QA Engineers to develop effective strategies and test plans
• Executed test cases (manual/automated) and analyzed results
• Evaluated product code according to specifications
• Created logs to document testing phases and defects
• Reported bugs and errors to development teams

Postgraduate, Computer Systems Networking And Telecommunications

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering

Equivalent to Canadian 4 years Bachelor's degree Credentials Evaluate by IQAS & World Education Services (WES)

Ccna

Information Communications & Technology Learning Series