Building SAAS vertical - India, MENA and SEA

Indonesia, Thailand, Malaysia, Vietnam, Philippines and Singapore

Work with businesses in FMCG/CPG, 3PL, Retail and E Commerce industries to reduce logistics costs by at least 20%

Business Development: 1. Retained 100% clients and generated repeated orders for different Zeta products 2. Achieved 100% monthly targets; Increased the customer base across all corporate 3. Created a successful sales funnel for complementary products of Zeta. Generated demand for the new and upcoming solutions. Convinced the clients for Pilot testing of solutions 4.Generated qualified leads for products of different companies under Directi Strategy and Planning: 1. Partnered with corporates as re-sellers of Zeta products and initiated partnerships with Payroll vendors 2. Strategically negotiated all pending agreements with corporates and merchants. 3. On boarded and curated new merchants for both Zeta PPI card and mobile appAccount Management: 1. Single POC between corporates and Zeta; handling client requirements and customizations. Design creatives; official mailers to be sent out to clients2. Zero escalations from clients and ensured faster TAT. 3. Training of all SPOCs on corporate dashboard and other processes of Zeta. 4. Consistently scoring 100% on CSAT Index.Quality Assurance: Reduced TAT by 37% and brought considerable improvement in CSAT

1. Market Research: Detailed analysis of consumer behavior and customer buying pattern for bath fittings in Indian consumer market2. Strategy: Developed marketing strategy and selling plan for the new release, Aqua Trendz series3. Conversion: Persuaded showrooms across Mumbai and Delhi to onboard Hafele products4. Product Focus: Designed a comprehensive Product/Price Gap analysis and provided key recommendations on portfolio expansion

1. Requirement Gathering: Identified and documented business (BRD, FSD & RFP), technical, and product requirements for F&L, and hospitality sector clients 2. Business Development: Generated MOUs for new service and maintenance contracts; introduced new solutions in collaboration with teams ; generated new business opportunities3. Strategy & Planning: Planning of Strategic Alliances with potential partners and third party vendors to enhance customer experience and profitability of the company. 4. Release & Deployment Lead for projects; responsibilities involved end to end planning, implementation and post implementation activities for seamless integration. 5. Product Development: Led cross functional teams to design new pipelines for client’s freight & logistics 6. Communication: Direct POC between the client, service management, third party vendors and lead developers for the migration of client’s legacy system to new system and new releases 7. Quality Assurance: Developed Test Strategy, executed and tested the scenarios to ensure the quality of code and process. Improved CSAT by 12% and maintained 99% CSAT for all applications 8. L&D: Subject Matter Expert and Trainer in Sterling Commerce Application and Loftware