I am a dedicated Data Analyst with a couple of years of experience in customer service, specializing in handling escalated customer issues and providing effective solutions to ensure the best possible outcomes. My journey in customer service has enabled me to develop a deep understanding of customer needs and the importance of strong communication and relationship management. Beyond handling customer issues, I have had the privilege of leading three teams as a Subject Matter Expert (SME), guiding them through the critical transition to production with 100% success. A highlight of this experience was ensuring that every member of these teams cleared their individual goals at once, demonstrating the power of collaboration, goal alignment, and proactive leadership.My passion for data analytics goes hand in hand with my desire to make data-driven decisions that directly impact customer experience and business success. I have developed a strong skill set in various analytics tools and platforms, including Oracle SQL, MySQL, Redshift, advanced Excel, and QuickSight. These tools enable me to extract meaningful insights from complex datasets, which I use to identify trends, solve problems, and inform strategic decisions that improve both operational efficiency and customer satisfaction.