Ankit Mehta Email & Phone Number

Gurugram, Haryana, India

🚀 Driving Operational Excellence at Immergix: As Operations Manager at Immergix, I lead seamless operations that align with our vision of innovation and excellence.🎯 Leadership with a Strategic Edge: With 15+ years of expertise and certifications in PMP, Scrum, and Kanban, I drive initiatives that enhance productivity, streamline processes, and foster a culture of continuous improvement.💡 Customer-Centric Strategies: I prioritize delivering exceptional customer experiences by… Show more 🚀 Driving Operational Excellence at Immergix: As Operations Manager at Immergix, I lead seamless operations that align with our vision of innovation and excellence.🎯 Leadership with a Strategic Edge: With 15+ years of expertise and certifications in PMP, Scrum, and Kanban, I drive initiatives that enhance productivity, streamline processes, and foster a culture of continuous improvement.💡 Customer-Centric Strategies: I prioritize delivering exceptional customer experiences by designing robust service frameworks and implementing feedback-driven improvements.🤝 Team Performance Elevation: I mentor and manage high-performing teams, nurturing talent and promoting collaboration to achieve outstanding results across diverse functions.📊 KPI and Performance Management: Accountable for setting and exceeding key performance indicators, I ensure operational excellence and strategic goal alignment.⚙️ Process Optimization Innovator: I implement cutting-edge processes and systems to ensure agility while driving Immergix’s growth objectives.📈 Sales and Marketing Synergy: I integrate sales and marketing expertise into operations, enhancing Immergix’s market presence and driving measurable results.🚧 Product and Process Leadership: Leading cross-functional teams, I develop and launch impactful initiatives that improve efficiency and deliver long-term value.🌟 Commitment to Immergix’s Mission: Upholding Immergix’s commitment to excellence, innovation, and customer satisfaction, I ensure every operation reflects our core values.🔗 Driving Digital Transformation: I champion the adoption of technology and automation, keeping Immergix at the forefront of industry standards. Show less

Gurugram, Haryana, India

• Maintained a 95% adherence rate to SLAs over five years, ensuring high customer satisfaction and operational efficiency. • Implemented preemptive measures and optimized workflows, reducing SLA violations by 20%. • Managed and coordinated projects across diverse teams, enhancing communication and collaboration, resulting in a 20% increase in project delivery efficiency. • Proficient in Agile frameworks (Scrum, Kanban), consistently meeting project goals within deadlines… Show more • Maintained a 95% adherence rate to SLAs over five years, ensuring high customer satisfaction and operational efficiency. • Implemented preemptive measures and optimized workflows, reducing SLA violations by 20%. • Managed and coordinated projects across diverse teams, enhancing communication and collaboration, resulting in a 20% increase in project delivery efficiency. • Proficient in Agile frameworks (Scrum, Kanban), consistently meeting project goals within deadlines and budget constraints. • Coached Assistant Managers in process development, driving continuous improvement. • Analyzed and mitigated project risks, reducing potential delays and enhancing project outcomes. • Managed client requirements, including SPH performance, capacity delivery, and market analysis for product and offer responses. • Successfully introduced, implemented, and maintained new LOBs, overseeing their execution and sustainability. • Conducted campaign-specific vulnerability assessments and performed root cause analysis to identify potential challenges. • Consistently met LOB-related KPIs, identifying and implementing improvement strategies. Show less

Gurugram, Haryana, India

• Assisted customers in applying for new credit, meticulously completing the Best Established Phone Number (BEPN) process to prevent fraud. • Demonstrated a strong commitment to customer satisfaction by delivering accurate and timely support, ensuring a smooth and secure application process. • Achieved high CSAT scores by consistently adhering to SLA guidelines, providing prompt and efficient assistance. • Maintained clear communication and provided step-by-step guidance… Show more • Assisted customers in applying for new credit, meticulously completing the Best Established Phone Number (BEPN) process to prevent fraud. • Demonstrated a strong commitment to customer satisfaction by delivering accurate and timely support, ensuring a smooth and secure application process. • Achieved high CSAT scores by consistently adhering to SLA guidelines, providing prompt and efficient assistance. • Maintained clear communication and provided step-by-step guidance, resulting in improved NPS and overall employee satisfaction. • Proactively managed and resolved issues within SLA timelines, maintaining high service standards. • Conducted thorough follow-ups to confirm issue resolution, enhancing customer satisfaction and trust. • Utilized advanced diagnostic tools to identify and resolve complex problems, ensuring a seamless user experience. • Maintained a customer-focused approach, delivering personalized and effective support across all interactions. • Fostered a positive and supportive environment, encouraging feedback and continuous improvement in customer service. Show less

Gurugram, Haryana, India

• Delivered exceptional customer service, providing support and supervision to customers and team members, primarily addressing hardware issues with Dell Dimension, Inspiron, and Studio desktops and laptops. • Ensured high CSAT and adherence to SLAs by effectively resolving connectivity, communication, installation, and hardware malfunction issues with Dell inkjet and laser printers. • Acted as a subject matter expert for training batches, emphasizing technical proficiency and… Show more • Delivered exceptional customer service, providing support and supervision to customers and team members, primarily addressing hardware issues with Dell Dimension, Inspiron, and Studio desktops and laptops. • Ensured high CSAT and adherence to SLAs by effectively resolving connectivity, communication, installation, and hardware malfunction issues with Dell inkjet and laser printers. • Acted as a subject matter expert for training batches, emphasizing technical proficiency and outstanding customer service, resulting in improved NPS. • Provided comprehensive support for software issues, including operating system problems, viruses, BSOD errors, and onboard device malfunctions, consistently maintaining high standards of customer service and satisfaction. Show less

Gurugram, Haryana, India

• Provided expert technical support for AOL dial-up internet services, troubleshooting connectivity issues and ensuring smooth installation and maintenance. • Consistently met and exceeded key performance indicators (KPIs), including Net Promoter Score (NPS) and Voice of the Customer (VOC), by delivering exceptional customer service. • Effectively resolved customer issues through clear communication and step-by-step guidance, leading to high satisfaction rates and positive… Show more • Provided expert technical support for AOL dial-up internet services, troubleshooting connectivity issues and ensuring smooth installation and maintenance. • Consistently met and exceeded key performance indicators (KPIs), including Net Promoter Score (NPS) and Voice of the Customer (VOC), by delivering exceptional customer service. • Effectively resolved customer issues through clear communication and step-by-step guidance, leading to high satisfaction rates and positive feedback. • Demonstrated strong problem-solving skills by diagnosing and addressing complex technical problems, minimizing service disruption for users. • Maintained a high level of product knowledge, enabling efficient resolution of customer inquiries and enhancing overall customer experience. Show less