Ankit Mehta
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Ankit Mehta Email & Phone Number

Operations Manager | Operations & Sales | Expert in NPS, SLA Management, Agile & Scrum | Skilled in Stakeholder Integration, Analytics, and PMP at IMMERGIX
Location: West Delhi, Delhi, India 5 work roles 1 school
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Role
Operations Manager | Operations & Sales | Expert in NPS, SLA Management, Agile & Scrum | Skilled in Stakeholder Integration, Analytics, and PMP
Location
West Delhi, Delhi, India

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Ankit Mehta is listed as Operations Manager | Operations & Sales | Expert in NPS, SLA Management, Agile & Scrum | Skilled in Stakeholder Integration, Analytics, and PMP at IMMERGIX, based in West Delhi, Delhi, India. AeroLeads shows a matched LinkedIn profile for Ankit Mehta.

Ankit Mehta previously worked as Operations Manager at Immergix and Senior Team Leader at Telus International. Ankit Mehta holds Bachelor Of Commerce - Bcom from Vinayaka Missions University.

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IMMERGIX

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About Ankit Mehta

With over 15+ years of experience in leadership and operations, I am a dynamic Operations Manager with a proven track record of optimizing processes, driving business growth, and delivering exceptional results across diverse organizational functions.Currently leading strategic operations at Immergix, I am responsible for streamlining workflows, enhancing performance metrics, and implementing innovative solutions that align with organizational goals. My role involves steering end-to-end operations, mentoring high-performing teams, and exceeding key performance indicators (KPIs) in customer satisfaction, operational efficiency, and revenue growth.My expertise extends to:Leadership and People Development: Mentoring teams across functions, fostering collaboration, and driving professional growth to create a culture of excellence.Performance and KPI Management: Designing data-driven strategies to surpass targets, improve sales performance, and enhance customer satisfaction.Process and Product Optimization: Spearheading initiatives that align with business objectives, from conceptualization to execution, ensuring long-term operational success.Digital Transformation and Agile Expertise: Leveraging Scrum, Kanban, and advanced analytics to adopt cutting-edge technologies and improve organizational agility.In my career, I have successfully overseen cross-functional projects, conducted root cause analysis (RCA), and developed strategies to increase efficiency, retention, and client satisfaction. My background includes extensive experience in customer service, sales, marketing, and technical support, giving me a well-rounded perspective to address complex challenges.Passionate about driving innovation, I thrive on delivering impactful solutions that create value for organizations and stakeholders. I am committed to fostering growth, optimizing performance, and achieving excellence in every endeavor.

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IMMERGIX
Immergix
Operations Manager | Operations & Sales | Expert in NPS, SLA Management, Agile & Scrum | Skilled in Stakeholder Integration, Analytics, and PMP
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5 roles

Ankit Mehta work experience

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Operations Manager

Current

Gurugram, Haryana, India

🚀 Driving Operational Excellence at Immergix: As Operations Manager at Immergix, I lead seamless operations that align with our vision of innovation and excellence.🎯 Leadership with a Strategic Edge: With 15+ years of expertise and certifications in PMP, Scrum, and Kanban, I drive initiatives that enhance productivity, streamline processes, and foster a.

Dec 2024 - Present

Senior Team Leader

Gurugram, Haryana, India

  • Maintained a 95% adherence rate to SLAs over five years, ensuring high customer satisfaction and operational efficiency.
  • Implemented preemptive measures and optimized workflows, reducing SLA violations by 20%.
  • Managed and coordinated projects across diverse teams, enhancing communication and collaboration, resulting in a 20% increase in project delivery efficiency.
  • Proficient in Agile frameworks (Scrum, Kanban), consistently meeting project goals within deadlines… Show more
  • Proficient in Agile frameworks (Scrum, Kanban), consistently meeting project goals within deadlines and budget constraints.
  • Coached Assistant Managers in process development, driving continuous improvement.
Mar 2018 - Feb 2024

Service Delivery Engineer

Gurugram, Haryana, India

  • Assisted customers in applying for new credit, meticulously completing the Best Established Phone Number (BEPN) process to prevent fraud.
  • Demonstrated a strong commitment to customer satisfaction by delivering accurate and timely support, ensuring a smooth and secure application process.
  • Achieved high CSAT scores by consistently adhering to SLA guidelines, providing prompt and efficient assistance.
  • Maintained clear communication and provided step-by-step guidance… Show more
  • Maintained clear communication and provided step-by-step guidance, resulting in improved NPS and overall employee satisfaction.
  • Proactively managed and resolved issues within SLA timelines, maintaining high service standards.
Sep 2011 - Mar 2017

Senior Advisor Marketing Operations

Gurugram, Haryana, India

  • Delivered exceptional customer service, providing support and supervision to customers and team members, primarily addressing hardware issues with Dell Dimension, Inspiron, and Studio desktops and laptops.
  • Ensured high CSAT and adherence to SLAs by effectively resolving connectivity, communication, installation, and hardware malfunction issues with Dell inkjet and laser printers.
  • Acted as a subject matter expert for training batches, emphasizing technical proficiency and… Show more
  • Acted as a subject matter expert for training batches, emphasizing technical proficiency and outstanding customer service, resulting in improved NPS.
  • Provided comprehensive support for software issues, including operating system problems, viruses, BSOD errors, and onboard device malfunctions, consistently maintaining high standards of customer service and.
Aug 2008 - Sep 2011

Technical Support Associate

Gurugram, Haryana, India

  • Provided expert technical support for AOL dial-up internet services, troubleshooting connectivity issues and ensuring smooth installation and maintenance.
  • Consistently met and exceeded key performance indicators (KPIs), including Net Promoter Score (NPS) and Voice of the Customer (VOC), by delivering exceptional customer service.
  • Effectively resolved customer issues through clear communication and step-by-step guidance, leading to high satisfaction rates and positive… Show more
  • Effectively resolved customer issues through clear communication and step-by-step guidance, leading to high satisfaction rates and positive feedback.
  • Demonstrated strong problem-solving skills by diagnosing and addressing complex technical problems, minimizing service disruption for users.
  • Maintained a high level of product knowledge, enabling efficient resolution of customer inquiries and enhancing overall customer experience. Show less
Aug 2007 - May 2008
1 education record

Ankit Mehta education

FAQ

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What company does Ankit Mehta work for?

Ankit Mehta works for IMMERGIX.

What is Ankit Mehta's role at IMMERGIX?

Ankit Mehta is listed as Operations Manager | Operations & Sales | Expert in NPS, SLA Management, Agile & Scrum | Skilled in Stakeholder Integration, Analytics, and PMP at IMMERGIX.

Where is Ankit Mehta based?

Ankit Mehta is based in West Delhi, Delhi, India while working with IMMERGIX.

What companies has Ankit Mehta worked for?

Ankit Mehta has worked for Immergix, Telus International, American Express, Dell Technologies, and Teleperformance.

How can I contact Ankit Mehta?

You can use AeroLeads to view verified contact signals for Ankit Mehta at IMMERGIX, including work email, phone, and LinkedIn data when available.

What schools did Ankit Mehta attend?

Ankit Mehta holds Bachelor Of Commerce - Bcom from Vinayaka Missions University.

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