- Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues- Deliver exceptional customer experience while staying within our support scope guidelines- Educate customers in realizing the full benefit of their Shaw products and services- Look for opportunities to improve our business and elevate customer experiences- Promote and sell the features, advantages, and benefits of Shaw products and services to our customers- Employ time management and multi-tasking skills to maintain high service levels- Thoroughly document customer interactions and escalate potential service issues- Identify opportunities to improve customer service levels- Provide feedback to leadership teams to improve environment- Various other duties as needed

• Managing work load by assigning duties to the staff• Making schedules, planning budgets and expenditures• Determining staff requirement and hiring new staff if needed• Resolving customer issues in an efficient and professional manner• Maintaining a tab of competition in the market and enhance awareness of the product amongst the customers• Managing cash flow and inventory• Miscellaneous Administration tasks• Responsible for sales and maintaining customer relationship

• Responding to the customers need, improving engagement with merchandise • Developing customer relationship by adding value to every purchase • Conducting follow – ups to ensure sale • Working on targets rigorously and follow close deadlines• Planning Sales ahead every week with the operations team • Estimating or quoting prices, trade-in offers and delivery dates• Operating computerized inventory, record keeping and re-ordering systems

• Generating sales for a portfolio of accounts and exceeding the company sales targets month over month• Establishing budgets with the clients and the company • Acting as the liaison between the company and the portfolio of accounts maintaining the consistent relationship as per the company policy.• Maintained accounts and assigned tasks as per the project needs.• Establishing work schedules and procedures and coordinate activities with other work units or departments.• Resolving work related issues and propose a progress report.