Ankit Singh Email & Phone Number

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

• Program Branch Infrastructure Refresh (BIR):
• $35m program to remediate end-of-life infrastructure across ANZ’s Australian branch network (850 sites) by deploying 3500 new Telling (MyTell) clients, new MyTell servers, WAN optimisation, branch server centralisation.

• Program Genesys Remediation:
• Remediate ANZ’s critical Contact Centre solution (Genesys), which services 1500+ seats and 5m calls per year across Australia, New Zealand, India and Manilla.
• Full upgrade of IVR, Outbound Dialler, URS (Universal Routing Server), CIM (Customer Interaction Management), Reporting and CTI / ACD systems, plus underlying hardware (using virtual servers).

• $20m mobile application project. Responsible for $1.3m budget and team of 18 (13 on-shore plus 5 off-shore) comprising of Enterprise Architects, Designers and Build Engineers delivering Network, SQL Database, Storage.

• Program Foundation:
• $350m program to deliver a loans and deposit system (Finacle) and a suite of finance applications (including PeopleSoft General Ledger) to the Retail Banking, Institutional & Commercial, Wealth Management and.

• Program Hercules:
• $4.3m program to deliver a 580 staff Operations Centre, including a 200 seat Contact Centre, and Data Centre in Vietnam.
• Accountable for $1.0m technology stream with over 20 staff to manage IT infrastructure and IP telephony components to enable VOIP, teleconferencing, video conferencing facilities, migration of in-country contact centre.

• Project Vietnam DR:
• Establish Disaster Recovery (DR) infrastructure and business processes for Vietnam core banking platform (FINET) and core switch for ATM, EFTPOS, Internet Banking and Phone Banking transactions (Sparrow).
• Accountable for $600k technology budget and team of 30 resources (full-time and part-time) spread across India, Vietnam and Australia.

• Program Sparrow Upgrade:
• Implementation Manager for $3.8m major upgrade to ANZ’s core switch for ATM, EFTPOS, Internet Banking and Phone Banking across six countries.
• Delivered to high business satisfaction by ensuring minimal service outages and zero high severity incidents.

• Project Merchant Internet Acquiring (MIA):
• $2.8m software development and systems integration initiative to integrate ANZ with MasterCard, Visa and Travelex systems to offer online payment/acquiring solution with multi-currency capability for Asia-Pacific.
• Accountable for $1.2m technology budget and team of 25 developers, testers, implementation and support resources, comprising of 11 ANZ and 14 vendor staff.

• Project OnCue:
• $9m Greenfield program for software development (using Agile methodology) and hardware implementation (into 100 branches) of an in-house customer queue management system integrated with ANZ’s frontline telling platform.
• Accountable for technology budget of $3.5m and over 30 on-shore and off-shore resources.
• Established processes and contracts with vendors (IBM, Data Craft) for ongoing procurement, build, installation and support of the developed solution.Project Branch Platform X (BPX):
• Proposal development for a $15m+ program to refresh the technology platform across ANZ’s Australian branch network (850 sites).
• Strategy development to rationalize all branch applications and managed services, and development of a roadmap for future technology direction of the branch network.Project Rescue:

• Project Reporting Cubes:
• $2.2m initiative to establish a standard reporting platform to provide consolidated three-campus reporting to finance users across multiple countries.
• Accountable for a technology budget of $700k and team of 7 full-time resources.

• Project Rural and Remote Banking:
• Established a technology solution to enable remote authentication to ANZ frontline telling platform, to offer simple financial services in remote regions of Solomon Islands.
• Accountable for technology budget of $300k for the completion of Define and ‘Analyse & Design’ phases.

Project Management Professional (Pmp)

Diploma Of Project Management

Bachelor Of Engineering (Beng), Communications

Bachelor Of Applied Science (Basc), Computer Science