Thanh Ha Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

* Prioritised and managed the sprint backlog for two cross-border agile squads, ensuring timely delivery of key projects.* Spearheaded the implementation of ACT* Enabling near-total electronic lodgement in VIC, NSW and SA.* Provided dedicated on-call support for every deployment weekend, ensuring seamless transitions.* Championed defect management and prioritisation, maintaining project quality and efficiency.* Fostered a collaborative environment, empowering the team to excel and tackle challenges effectively.

Melbourne, Australia

* Led two cross-border agile squads, facilitating successful collaboration and project execution.* Partnered with the State Revenue Office to enable electronic lodgement of complex transfers, significantly expanding PEXA capabilities.* Developed the foundation for 600+ lodgeable instruments with the Residual Documents initiative, streamlining processes in PEXA.* Provided critical on-call support for every deployment weekend, ensuring smooth implementation.* Crafted comprehensive test scenarios for JIT testing, guaranteeing product quality and reliability.

Melbourne, Australia

* Led cross-border agile squads, delivering complex projects effectively.* Enabled electronic lodgement of National Mortgage across jurisdictions, expanding platform capabilities.* Improved functionality of existing documents, enhancing user experience within the platform.* Went above and beyond with on-call deployment weekend support, demonstrating commitment.

Melbourne, Australia

* Led the analysis and redesign of business processes for key projects, including Fulfilment Future State, eConveyancing, and RLM.* Collaborated with stakeholders across multiple departments to elicit requirements, negotiate solutions, and create comprehensive business requirements documents and user stories.* Conducted data analysis to inform stakeholder decision-making, preparing options packs, and presenting key findings.* Proactively identified and mitigated project risks, ensuring successful project delivery.* Supported change management initiatives by developing business process impact assessments and training materials to ensure smooth transitions.* Trained and mentored onshore and offshore staff on new processes and systems, administering assessments to ensure knowledge transfer.

Melbourne, Australia

* Assessed borrower loans, determining approval for partial discharge or security swaps while prioritising customer needs and ensuring timely action.* Mentored and trained new team members, contributing to their onboarding and development.* Analysed complaints and performed root cause analysis as part of the Complaints Working Group, improving Mortgages Fulfilment processes.

Melbourne, Australia

* Efficiently processed ANZ Breakfree, First Home Owners Grants, and white label home loan applications.* Streamlined process migration from Sydney to head office by creating instruction manuals and coaching staff.* Proactively communicated with mortgage managers, brokers, and branch staff to resolve issues and ensure timely processing.