Ankit Yadav Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

- Lead the Customer Success team to efficiently drive retention and consumption of platform modules by focusing on strong client enablement, value-added client conversations, renewal negotiations, and internal and external stakeholder management.- Lead Consulting and Business Development for Digital Services, which includes offering an end-to-end suite of.

Gurugram, Haryana, India

Gurugram, Haryana, India

Gurgaon, India

· Manage a portfolio of accounts, establish productive, professional and profitable relationships with key personnel and CXO's in assigned customer accounts.· Lead, mentor and train a team of account managers.· Coordinate with various departments within the organization, including support, service, technology and manage resources, in order to ensure.

Gurgaon, India

· Serve as the primary point of contact for clients regarding project and strategic level questions· Project management, project scheduling, and scope definition· Maintaining business relationship and ongoing communications during and post implementation project· Post launch adoption activities including both private and public instructor led web-based.

• Ensuring adherence to quality standards, operational policies & procedures
• Transaction Monitoring, Coaching & Mentoring of aligned teams to ensure consistent performance on all Key Deliverable while adhering to Client & organization specific guidelines
• Deliver customer service training to new hires & vintage population on the floor
• Identify and facilitate one-on-one performance coaching based on patterns and trends from internal quality analysis and CSAT data or other data/observations
• Develop new and/or scale existing holistic customer experience programs and processes
• Drive the creation and maintenance of process documentation for guidelines and policies that support consistency in the customer experience

Noida Area, India

• Focus on client and customer needs, by providing extraordinary customer service over the phone, chat and via emails. Handled customer queries and efficiently resolved client issues.
• Taking escalation calls as and when required.
• Mentoring the new agents and giving training to new hires.
• Also Analyzed MIS reports & other statements with a view to upgrade the Shop Floor with latest downloads.

New Delhi Area, India

• Wide range of experience in taking inbound calls for British and American process in retention and customer service