Ankita Chowdhury Email & Phone Number

Pune, Maharashtra, India

Pune

Troubleshoot issues related to networking, Linux (RHEL) and Windows, MySQL with 98-99% SLA.● Experience in Virtualization-Server, Desktop, Network, Storage.● Acknowledge, evaluate, prioritize requests for technical assistance to investigate and resolve reported issues.● Additionally, worked as POC personnel for a few solutions.● Integrated Accops L3 VPN product (HySecure) with IAM products -Okta and Cisco Duo while coordinating with 2 B2B customers (financial, legal sectors) to use authentication features like MFA & SSO with Accops HySecure VPN in front-end and Okta/Duo as backend, provided training for 25 team members followed by documenting the procedures for future use cases with other IAM products.● Filed multiple product-related bugs by re-creating the B2B customer issue in lab environment, analyzing and finding the root cause of the issue.● Created automation (bash) scripts, improving product functionality.● Analysis of various logs (event viewer, process monitor (procmon), Linux logs, customized product logs, to narrow down the possible cause of the reported issues.● Handled L2 escalations effectively.● Documented various POAs, RCAs, best practices, solutions, and troubleshooting documents to help my team and clients.● Training, mentoring and shadowing juniors as a part of team training.

Pune, Maharashtra, India

Pursued Post Graduate Diploma in IT Infrastructure Systems and Security (PG-DITISS) program.- Explored the fundamental concepts of Cyber Security.- Explored automation of tasks through Python and Bash.- Learned & used various techniques for Ethical Hacking.- Understood the applications security implementation.- Learned to analyze the threats detection techniques.- Developed in-depth knowledge and understanding of the Intrusion Detection and Prevention domain.- Undertook industrial research projects for the development of future solutions in the domain of Information Security.- Analyzed how cyber security works in diverse industries, such as telecom and media, government sector, banking/ finance, healthcare.

Pune

Siebel CRM Developer, Experience in OpenUITechnologies: JavaScript, JSON, HTML, CSS, Siebel Open UI

Pg-Ditiss, Computer And Information Systems Security/Information Assurance, Grade A (79.11%)

The theoretical and practical mix of the Post Graduate Diploma in IT Infrastructure Systems and Security (PG-DITISS) program has.

Information Technology, A

Intermediate, Pcmb, 76%