Roles and ResponsibilitiesLateral Recruitment and induction of all new employeesDatabase management of employees and customersPerformance management programEmployee Bonus & Incentive programEmployee Handling and RetentionConduct Exit interviewsEmployee engagementHR Policy Framework - Adaptations & revisionsLeave policies & leave managementCompensation & SalaryEmployee Incentive ProgramHolding Staff meetings & breaking the barrier of inter & intra department issuesMaking Allotment Letters, Demand letter, PTM & Reciepts.AchievementsImplemented retention bonus scheme which was opted by more than 60% of employees As additional responsibility overachieved the target of 95% payment collection from customers in the month of Feb and March 2010Received the title of 'Human Computer' from corporate customers of NTPC