Creates incident related performance analysis & reporting for review by IT management.Work as part of the Incident Management team to ensure that the performance of the team achieves the defined performance targets and KPIs.Perform confidently and authoritatively in role of incident management subject matter expert and lead customer personnel in responding to fast paced incidents.Manage service level commitments for service availability and restoration.Prioritization and assignment of all Incidents, Service Requests, Changes, and Problems assigned to the team’sMinimize disruption to our business by efficiently identifying incident causes and determining the right course of actions leading to incident closure.Assists in Change Management process including implementation, test,& rollback plans, and ensuring all changes have full approval prior to implementation.Identify network problems and resolve in accordance Incident and Problem Management procedures, policies, and SLAsAdditional Working on Data analyst as a role while analyzing Repeat , Reject analysis of incident profile as part of business analysis & improvement.Maintained communication networks, monitored network performance,& resolved any technical issues.Provide support of network infrastructure environment, respond to escalation notices, perform root cause analysis, and problem resolution.Experience with ITSM tools: Jigsaw, Remedy, & Tableau