Ankit Aggarwal Email & Phone Number

Delhi, India

San Francisco, California, US

- Design and Executive Onboarding Plan for the CS Team- Develop a Specialised Training Plan based on Regional needs- Work with the Product, Sales and Product Marketing Teams to design a training path- Find and Automate repeated processes using Gainsight and Google Apps- Reduce TTV and come up with Playbooks to Scale CS Team- Own Revenue Metrics and Prepare.

San Francisco, California, US

- Responsible for creating and upkeeping the CS Processes across MoEngage- Onboarding and training of CS team- Tools Used: Loom, GTMBuddy, Gainsight

San Francisco, California, US

- Responsible for managing a portfolio of 9 Apps with over 15M MAU- Facilitated 12+ Implementations via the know-how of various SDKs.- Shadowed 5 accounts as a Technical Project Manager.- Received 3 Spot Awards within the first 2 Quarters.

As the Chief Card Genius, I lead and manage the CardGenius WhatsApp community, empowering individuals to make informed decisions about their credit cards and personal finances. My expertise and guidance help members navigate the complex world of credit cards, rewards, and benefits.Responsibilities:- Community Leadership: Manage and grow the CardGenius.

New York, New York, US

- Created India's first and only Customer Success Podcast- LIVE on Spotify, Apple Podcast, Google Podcast- Over 100+ regular listeners across the globe- Created a community via LinkedIn groups to facilitate discussions

London, GB

- Leading the Bengaluru Chapter of CSN Community with 200+ members.- Kickstarting and Mentoring the Delhi/Mumbai Chapter.- Responsible for hosting and facilitating fortnightly meetups.- Be a Customer Success Advocate and spread the word about the role.- Help people who want to transition into Customer Success.

London, GB

Bengaluru, IN

Designer | Developer | Author | MagicianI wear multiple hats here.

Bengaluru, Karnataka, IN

- Completed 150+ implementations and onboarded customers across various industries.- 300+ Product demos/training conducted online/offline.- Maintained a Portfolio of 120+ CXs with NRR of 96%. - Started with Avg MRR of 2L INR and scaled it to 18L INR.- 1Cr+ INR ARR added by helping the Sales team in POC.- Led the North-India territory supervising 4 other.

Delhi, Delhi, IN

- Responsible for a portfolio of 200+ CXs all over the world. 60% of them being from the Americas.- Worked in conjunction with the Support team to resolve support queries. Handled 30+ tickets/day.- Fixed Adoption roadblocks and Improved NPS to 63. - Created Email-Campaign based training module and improved the initial drop-out by 70%.

North Geelong, Victoria, AU

- Managed a portfolio of 30+ CXs based out of Australia. - Led a cross-functional team of 8 consisting of developers, designers, and testers.- Managed 50+ projects that generated 1M AUD in ARR.

North Geelong, Victoria, AU

New Delhi, Delhi, IN

New Delhi, Delhi, IN

Blow Trumpet is a social media company. Started in 2011, with an aim to provide people and organizations an easier understanding of social media, Blow Trumpet help them to increase their engagement with the people they work with.

US

Developement of CRM for the company. A Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Corso Di Lingua Italiana A1

Bachelor Of Technology (B.Tech.), Computer Science

Education record