Ankit Aggarwal Email and Phone Number
Ankit Aggarwal work email
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Ankit Aggarwal personal email
Scaling your SaaS Org is like cooking. 🧑🍳You need the right ingredients, recipe, and tools to create a delicious dish your customers will love.However, Choosing the right ingredients is not always easy. That's where I come in!Ciao! I’m Ankit, Senior Manager of Customer Success Operations & Enablement at MoEngage.I help startups turn their Customer Success team into a Revenue Centre.Some of the dishes I have cooked so far:👉 Setting up CSQL process ground-up to generate 7-figure ARR in a quarter.👉 Forming India's Largest Customer Success Community with 2500+ CS enthusiasts.👉 Winning numerous awards for excellence in customer success from industry associations.👉 Implementing Gainsight, Rocketlane, Salesforce and other tools while scaling to a team of 150+ CSMs.👉 Developed and Delivered customer success training programs for over 200 employees and partners.I’m always eager to learn new things and share my knowledge with others. I’m also an avid traveller who has visited 15 countries and plans to explore more in the future. I enjoy reading books, discussing personal finance, and experimenting with new recipes in my kitchen (or laboratory, as I like to call it).I would love to hear from you if you want to discuss customer success, personal finance, or travel!Slide a LinkedIn DM, and we will get talking!
Moengage
View- Website:
- moengage.com
- Employees:
- 858
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Senior Manager, Customer Success EnablementMoengageDelhi, India
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Senior Manager, Customer Success Ops & EnablementMoengage Feb 2024 - PresentSan Francisco, California, Us- Design and Executive Onboarding Plan for the CS Team- Develop a Specialised Training Plan based on Regional needs- Work with the Product, Sales and Product Marketing Teams to design a training path- Find and Automate repeated processes using Gainsight and Google Apps- Reduce TTV and come up with Playbooks to Scale CS Team- Own Revenue Metrics and Prepare reports for the board
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Lead, Customer Success Ops & EnablementMoengage Nov 2021 - Mar 2024San Francisco, California, Us- Responsible for creating and upkeeping the CS Processes across MoEngage- Onboarding and training of CS team- Tools Used: Loom, GTMBuddy, Gainsight
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Customer Success Manager EuMoengage Mar 2020 - Nov 2021San Francisco, California, Us- Responsible for managing a portfolio of 9 Apps with over 15M MAU- Facilitated 12+ Implementations via the know-how of various SDKs.- Shadowed 5 accounts as a Technical Project Manager.- Received 3 Spot Awards within the first 2 Quarters.
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Chief Card GeniusCardgenius Jul 2024 - PresentAs the Chief Card Genius, I lead and manage the CardGenius WhatsApp community, empowering individuals to make informed decisions about their credit cards and personal finances. My expertise and guidance help members navigate the complex world of credit cards, rewards, and benefits.Responsibilities:- Community Leadership: Manage and grow the CardGenius community, ensuring a supportive and informative environment for members.- Credit Card Expertise: Provide expert advice and insights on credit cards, rewards programs, and personal finance strategies.- Content Creation: Develop and share valuable content, including blog posts, videos, and social media updates, to educate and engage the community.- Member Support: Offer personalized guidance and support to community members, helping them achieve their financial goals.- Strategy and Innovation: Develop and implement innovative strategies to expand the community's reach and impact. -
Customer Success CoachCatalyst Software Sep 2022 - PresentNew York, New York, Us -
Customer Success PodcasterThe Cs Mentor Jun 2020 - Present- Created India's first and only Customer Success Podcast- LIVE on Spotify, Apple Podcast, Google Podcast- Over 100+ regular listeners across the globe- Created a community via LinkedIn groups to facilitate discussions -
Customer Success Network - India LeadCustomer Success Network May 2020 - PresentLondon, Gb- Leading the Bengaluru Chapter of CSN Community with 200+ members.- Kickstarting and Mentoring the Delhi/Mumbai Chapter.- Responsible for hosting and facilitating fortnightly meetups.- Be a Customer Success Advocate and spread the word about the role.- Help people who want to transition into Customer Success. -
Senior Cs InstructorPractical Csm May 2020 - PresentLondon, Gb -
Customer Success InnovatorCustomer Success Community India Mar 2020 - PresentBengaluru, InDesigner | Developer | Author | MagicianI wear multiple hats here. -
Customer Success ManagerLeadsquared Oct 2017 - Oct 2019Bengaluru, Karnataka, In- Completed 150+ implementations and onboarded customers across various industries.- 300+ Product demos/training conducted online/offline.- Maintained a Portfolio of 120+ CXs with NRR of 96%. - Started with Avg MRR of 2L INR and scaled it to 18L INR.- 1Cr+ INR ARR added by helping the Sales team in POC.- Led the North-India territory supervising 4 other CSMs.- Awarded twice for innovation and top performance. Top Customers: Amity Uni, Cars24, Extramarks, Max Bupa -
Customer Success ManagerSellacious Jun 2016 - Oct 2017Delhi, Delhi, In- Responsible for a portfolio of 200+ CXs all over the world. 60% of them being from the Americas.- Worked in conjunction with the Support team to resolve support queries. Handled 30+ tickets/day.- Fixed Adoption roadblocks and Improved NPS to 63. - Created Email-Campaign based training module and improved the initial drop-out by 70%. -
Vice President Technical Operations & Customer SuccessEnterprise Monkey Apr 2015 - Oct 2016North Geelong, Victoria, Au- Managed a portfolio of 30+ CXs based out of Australia. - Led a cross-functional team of 8 consisting of developers, designers, and testers.- Managed 50+ projects that generated 1M AUD in ARR. -
Technical Account ManagerEnterprise Monkey Oct 2014 - Mar 2015North Geelong, Victoria, Au
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Project ManagerCentral Road Research Institute (Crri) Nov 2013 - May 2014New Delhi, Delhi, In -
Co-FounderCleverfoxes Corp May 2011 - Nov 2013
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Project ConsultantBlow Trumpet Solutions Apr 2013 - Oct 2013New Delhi, Delhi, InBlow Trumpet is a social media company. Started in 2011, with an aim to provide people and organizations an easier understanding of social media, Blow Trumpet help them to increase their engagement with the people they work with. -
It ConsultantRight Now Marketing Jul 2012 - Oct 2013 -
Software DeveloperSmart Business Advisory And Consulting Sep 2012 - Jun 2013UsDevelopement of CRM for the company. A Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.
Ankit Aggarwal Skills
Ankit Aggarwal Education Details
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University Of Rome Tor VergataCorso Di Lingua Italiana A1 -
Apj Abdul Kalam Technological UniversityComputer Science
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Ghps School(Guru Harkrishan Public School)
Frequently Asked Questions about Ankit Aggarwal
What company does Ankit Aggarwal work for?
Ankit Aggarwal works for Moengage
What is Ankit Aggarwal's role at the current company?
Ankit Aggarwal's current role is Senior Manager, Customer Success Enablement.
What is Ankit Aggarwal's email address?
Ankit Aggarwal's email address is an****@****age.com
What schools did Ankit Aggarwal attend?
Ankit Aggarwal attended University Of Rome Tor Vergata, Apj Abdul Kalam Technological University, Ghps School(Guru Harkrishan Public School).
What are some of Ankit Aggarwal's interests?
Ankit Aggarwal has interest in Science And Technology, Social Services.
What skills is Ankit Aggarwal known for?
Ankit Aggarwal has skills like Seo Audits, Seo, Smo, Ethical Hacker, Superior Computer Skills, Ppc, Software Development, Web Design, Web Development, Google Analytics, Google Webmaster Tools, Graphic Design.
Who are Ankit Aggarwal's colleagues?
Ankit Aggarwal's colleagues are Kuldeep Singh, Amol Aggarwal, Rashi Daga, Dhaval K., Edrean James S., Mrinam Milan, Dilip V.
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