Ankit Kumar Email & Phone Number

India

• Worked in the post-dispatch team at Clickpost, focusing on tracking and managing Non-Delivery Reports (NDR) and Non-Pickup Reports (NPR) for shipments after dispatch, handling an average of 1 million shipments daily.
• Revamped the Non-Delivery Report (NDR) system from scratch, improving the overall delivery rates from 82% to 91% and reducing the Return to Origin (RTO) percentages.
• Developed a configurable NDR Notification Workflow to automate customer communication via WhatsApp, SMS, and IVRS, boosting feedback response rates by 40% from an average of 20K to 28K daily responses.
• Implemented the Click-to-Call feature that automated call initiation and disposition from the UI, enhancing operational efficiency and consolidating call details and disposition records.
• Created a standalone NDR API framework to streamline NDR API integrations, making the process more efficient. Fixed bugs in existing APIs, increasing the NDR API success rate from 75% to 91%.
• Developed an automated reporting system for handling failed NDR API cases, allowing clients to schedule and receive reports at specified times using cron expressions.

Gurugram, Haryana, India

• Worked in the Core Ordering team to manage diverse orders, including bookings, meals, ancillary requests, and wizard tasks.
• Optimized database performance by reducing query volume by a factor of 10 through batch fetching, effectively addressing the N+1 query problem.
• Launched the Booking Insurance feature for Southeast Asia countries, boosting business income by 12%.

Gurugram, Haryana, India

• Enhanced OYO’s communication micro-service by incorporating detailed billing information and cancellation policies into booking confirmation emails, reducing follow-up inquiries by 15%.
• Wrote unit test cases using JUnit and Mockito, increasing overall test coverage from 65% to 90%.
• Identified and resolved multiple SonarQube issues, including critical vulnerabilities and code smells.

Delhi, India

Bachelor Of Technology - Btech, Computer Engineering, 8.84/10 Cgpa

Bachelor Of Technology - Btech, Computer Engineering, 8.84/10 Cgpa