Ankit Gupta Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Key Responsibilities and Skills:Cloud Virtualization & Troubleshooting: Provision, configure, and manage VMs within cloud environments for disaster recovery purposes. Expert in diagnosing and resolving boot issues, optimizing resource allocation, and enhancing performance for diverse applications.Endpoint Security: Skilled in configuring and maintaining McAfee Endpoint Protection to safeguard organizational assets, ensuring compliance with cybersecurity best practices.Backup & Recovery Management: Oversee end-to-end backup administration, ensuring retention compliance, data integrity, and availability. Act as a subject matter expert for backup technologies, providing support for both internal teams and clients. Regularly audit and fine-tune backup systems for optimal performance.Disaster Recovery Planning: Plan and execute disaster recovery drills, addressing gaps in recovery processes, and collaborating with cross-functional teams for corrective actions to improve recovery effectiveness.Log & Event Analysis: Perform detailed Windows and application log analyses to identify and resolve issues, enabling proactive support and minimizing recurring incidents.JIRA Ticket Management: Facilitate issue tracking by creating and managing tickets for development attention, ensuring efficient incident escalation and documentation.Team Leadership: Lead a 4-member technical support team for the EMEA region, providing guidance, training, and support to ensure swift and effective resolution of backup and recovery-related issues.

Bengaluru, Karnataka, India

Managed and troubleshooted complex B2B client issues related to Commvault Backup solutions.Implemented backup and recovery strategies for enterprise-level customers in mission-critical environments.Provided expert advice on storage and backup optimizations, remotely supporting enterprise clients.Led RCA submissions for Sev 1 and Sev 2 incidents.

Bengaluru Area, India

Supported technical application issues and led cloud migration efforts across global teams.Managed domain controllers, disaster recovery solutions, and domain upgrades for high-availability infrastructure.

Bengaluru Area, India

Provided escalation support for Veritas Backup Exec and DLO.Resolved backup issues across Windows Servers, Hyper-V, VMware, and databases, ensuring SLA adherence and system stability.Mentored junior engineers on complex technical challenges.

Gurgoan

• Conceptualized and implemented systems upgrades. Worked with clients to analyse current network needs and identify areas in need of improvement.• Designed, Installed, Configured VMware Vcenter & ESX Hosts (vSphere 4 and vSphere 5).• Configured around 100 VMs for Sales, Marketing, HR, Development etc. Departments.• Designed Centralized SSO by using Microsoft Active Directory.• Managed Complete VMware and Active Directory Environment • Adding Datastores, Troubleshooting the daily issues by using vMotion, Storage vMotion, HA, Fault Tolerance etc.

South Sudan

Led migration from Lotus to Microsoft Exchange for 5000+ users.Managed VMware ESXI environments, implementing high availability (HA) and disaster recovery solutions.

Gurgaon, India

• Installation and Configuration of Microsoft Windows 2003/2008/2008R2.• Creation of Active Directory Objects like Users, Groups, Computer Objects• Configuration of Group Policies Object (GPO) on Domain Level and OU Level.• Configuration of Scripts Policy, Folder Redirection Policy, Software Deployment Policy for 2003, 2008.• Configuration RIS, WDS, and WSUS Services in 2003,2008 and 2008 R2• Troubleshoot DNS, DHCP, IIS Services, RIS, Print Server, Routing, and Remote Service.

New Delhi Area, India

• Designed and developed presentation for Train-the-Trainer Workshop enabling subject matter experts to understand and apply adult learning principles in classroom training• Designed, developed, and delivered classroom materials for New Students Prepared Candidates for L1, L2 &L3 Technical Interviews

New Delhi Area, India

• Appointed as a Domain Administrator in one of Delhi's reputed schools• Managed 2 Servers and 150 workstations• Maintained DHCP Server and Proxy Server• Configuring and Managing Network Services like DHCP, DNS• Responsible for Back Up and Restoration of DATABASE.

Master'S Degree, Computer And Information Sciences And Support Services

Bachelor'S Degree, Computers

Education record