Ankit Mitra Email & Phone Number

Vancouver, Bc, Ca

Delta, British Columbia, Canada

• Responsible for managing construction projects with sales cycle > 6 months• Work closely with Corporate and Profit Centre teams for improving existing processes linked with Sales and Operations• Build Strategy for increasing the Market Footprint and Sales Revenue• Digitizing the Customer Experience• CRM and ERP Integration• Stakeholder Management

Vancouver, Canada Area

Remotely working

Noida Area, India

• Responsible for On-boarding and training enterprise customers on RateGain's platform- Offsite and On-site• Assessed /evaluated client requirements against the scope of project & managed project plan• Responsible for end-to-end Lifecyle management for enterprise projects in the hospitality domain• Actively involved in the hiring and mentorship program for the Implementation Team• Expertise in GAP analysis, requirements analysis, data analysis, solution design, technical and functional requirements gathering• Developed and maintained project documentation such as Project plans, corporate contract and configuration guides• Managed customer centric operations and ensure customer satisfaction by adhering to service delivery standards• Act as an external contact on selected aspects of a project, as directed by RateGain’s Project Directors• Recommend enhancements to the company’s product offerings by understanding clients' requirements and analyze the competitors’ product offerings

Noida Area, India

Delhi

• Handled products across various domains like Project Management, IT Service Management, Six Sigma, Innovation and many others.• Pivotal in handling the target audience for Education Business both across large IT, ITES, Telecommunication, Banking and Insurances services domain, Oil & Gas, Infrastructure• Monitored CSAT through various tools/ systems such as surveys etc.• Single PoC for International partners like APMG-International, BCS-ISEB, TCCS, and HDI etc.• Resource management and billing• Prepared MIS & other statements with a view to apprise management of process operations • Evaluated QAI’s services relative to the competition• Corporate Events and Meetings management• Customer service and Techno-functional support

Pg Diploma In Management, Marketing And Operations

Bachelor Of Business Administration - Bba, Business Administration And Computer Aided Management

Education record