• Bootstrapped users’ reactions (Likes/Dislikes) for DealsHub, increasing user engagement by 90 basis points• Led 1:1 user interview to gain insights into reward perceptions, contributing to user-centric improvements• Applied insights from user feedback to optimize engagement strategies, fostering user growth by 150%• Created detailed specifications for user feedback mechanisms, driving iterative feature development for DealsHub• Conducted a PoC through Toloka, analyzing over 500 user reactions to influence product roadmap decisions• Applied Triple Cashback Tuesday, boosting new user acquisition by 200% and user retention by 5 times• Implemented Project Bloom, rewarding Microsoft Edge users, increasing the Edge users from 3% to 6%

• Benchmarked 10+ HR policies by studying 20+ journals, research papers, and financial reports of 5 competitors• Analyzed industry trends by interviewing 200+ employees from peer companies and 10+ internal employees• Created comparative analysis of compensation & benefits for 15 bands & 40+ Roles by analyzing 3k+ profiles• Proposed 14+ changes in the HR policies & 5+ improvements to the draft of offer letters for all employees• Recommended 5+ changes in the upcoming Rewards & Recognition policy by reviewing the current draft

• Reduced license costs by 100% and development time by 90% by integrating RPA tools with PagerDuty.• Achieved annual savings of $133,056 annually by spearheading multiple UiPath automation developments.• Automated processes equivalent to 8 FTEs, reducing labor costs by 13,300 person-hours annually.• Maintained a flawless SLA track record by managing 700+ ServiceNow tickets monthly with a TAT under 2 minutes.• Led training sessions for 30+ developers and managers on integrating PagerDuty with RPA.• Conducted 5-day automation training for 70+ professionals, including developers, SMEs, and project managers.• Mentored 4 graduate hires on RPA tools, contributing to their proficiency in automation-focused roles.