Ankit Shukla Email & Phone Number

Hyderabad, Telangana, India

Create an inspiring team environment with an open communication culture.Set clear team goals.Delegate tasks and set deadlines.Oversee day-to-day operation.Monitor team performance and report on metrics.Motivate team members.Discover training needs and provide coaching.Listen to team members’ feedback and resolve any issues or conflicts.Recognize high performance and reward accomplishments.Encourage creativity and risk-taking.Suggest and organize team… Show more Create an inspiring team environment with an open communication culture.Set clear team goals.Delegate tasks and set deadlines.Oversee day-to-day operation.Monitor team performance and report on metrics.Motivate team members.Discover training needs and provide coaching.Listen to team members’ feedback and resolve any issues or conflicts.Recognize high performance and reward accomplishments.Encourage creativity and risk-taking.Suggest and organize team building activitiesA large portion of the work involves responding to reviews and managing that process for the designated customers.Act as the voice of our Enterprise customers for their clients.Respond to social media and review alerts by responding to reviews.Be responsible for and liaise with internal teams in connection with deliverables to our customers.Work with internal groups to set appropriate levels of expectations with clients.Assist in understanding customer initiatives around response and share best practices.Additional duties as assigned. Show less

Hyderabad Area, India

 Responsible for collecting the information from different clients across the U.S, then validate the information and apply theinformation in various platform like Google My Business, Facebook, Bing, Yelp, etc. Working in line with the operational procedures of the organization towards its business growth goals. Establishing and nurturing relationships with key influencers/stakeholders across client base; this includes developing multiplerelationships at different… Show more  Responsible for collecting the information from different clients across the U.S, then validate the information and apply theinformation in various platform like Google My Business, Facebook, Bing, Yelp, etc. Working in line with the operational procedures of the organization towards its business growth goals. Establishing and nurturing relationships with key influencers/stakeholders across client base; this includes developing multiplerelationships at different levels. Exploring new business opportunities through systematic prospecting to generate business enquiries. Providing personalized approach in handling clients to secure their loyalty and to build long term relationship. Show less

Hyderabad Area, India

• Responsible for troubleshooting the issue and efficiently resolved the issue also communicated the same to the seller and ensured that seller gets best-selling experience with company.• Implemented service strategies according to the set targets and actively involved in controlling service deliverable as per given SLAs. • Handled Problem/ Escalation by restoring normal service operation at the earliest and minimized adverse impact on business operations. • Monitored the overall… Show more • Responsible for troubleshooting the issue and efficiently resolved the issue also communicated the same to the seller and ensured that seller gets best-selling experience with company.• Implemented service strategies according to the set targets and actively involved in controlling service deliverable as per given SLAs. • Handled Problem/ Escalation by restoring normal service operation at the earliest and minimized adverse impact on business operations. • Monitored the overall functioning of processes, identified improvement areas and implemented adequate measures to maximize seller satisfaction level.• Managed service operations for rendering and achieving quality services; provided first line customer support by answering queries & resolved their issues, ensured minimum TAT. Show less

Bachelor Of Technology - Btech, Computer Science & Engineering, 1St

Intermediate, Political Science And Government, 1St

High School, Science, 1St