Ankit S. Email and Phone Number

Worked as an essential part of the team as a research and data specialist which included interpreting data and analyzing results using statistical techniques and many more. The project was completely focused on First Nations communities and the result of the project will act as a guide for senior authorities in the community to make some strategical decision.

Worked as an integral part of the grant submission team, identified and submitted several new funding opportunities, managed and tracked the development of the projects throughout its life-cycle, prepared dashboard and reports and acted as liaison between external and internal stakeholders. I was also part of the team responsible for business development and marketing activities for the organization.

Some of my responsibilities while working as Project Coordinator:- Attend client meetings and assist with determination of project requirementsAssist the PM in the drafting and issuance of project proposals, RFP’s, tenders, budgets, cash flows and preliminary schedulesWork with the key stakeholders to assist in directing projects from conception to completionHelp to prepare/compile the final documentationPrepare reports, Perform general administrative duties (e.g. planning, scheduling, analysis and compilation)Document management: Receiving documents from the source, identifying the stakeholders, secure distribution, version control, archiving and disposal

Assist with and attend community meetings, trainings and eventsConduct outreach to provide information regarding Lambton College and BPRC Engage with social media and media campaignsResearch funding resources, grants, foundations, and social enterprise models.

I worked with SGA for more than 5 years and was an integral part since the beginning of Market Research department. I use to handle CATI, CAWI and Recruitment projects and had various roles and responsibility during my tenure at SGA. Some of my roles and responsibilities included:Client & account managementTimely completion of projects Project evaluation & executionHandle CATI (qualitative and quantitative) & CAWI & recruitment projectsResolve escalationsConduct monthly reviews Design KPI’s for subordinates (analyst, senior analyst, team leader & assistant manager)Design and implement incentive plansConduct skip level meetingsRecruitment for analysts, senior analyst, team leader & assistant manager Profit & loss analysisConflict managementConduct appraisalsVender Management and more

I was working in WNS as Team Leader for Travel Vertical. My responsibility were:- Meeting process SLA Preparing and conducting weekly client reviewConducting monthly refresherResponsible for the ISO segmentCoaching and mentoring agentsHandling escalationPreparing and conducting KAT on a monthly basisCollating and sharing incentive dataConducting appraisalsMeeting process Quality scoresDesigning KPI’s for agentsUpdating the team about the process and policy updates