Ankul Gharat Email & Phone Number

Mumbai, Mh, In

Thane, Maharashtra, India

Navi Mumbai, Maharashtra, India

• Collaborated with cross-functional teams and senior developers to ensure seamless integration of server systems with applications, enhancing overall efficiency.• Designed and developed database schemas and optimized SQL queries to enhance data retrieval and manipulation processes.• Provided technical and L2 support to the application, addressing user queries and resolving issues promptly.• Actively participated in RCA for P1/P2, Audit Activities, Incident Management, Change Management and Problem Management processes using ServiceNow, contributing to the efficient resolution of technical issues.• Conducted regular server checks, ensuring optimal performance, security, and reliability of the company's IT infrastructure.• Managed file systems on servers, overseeing the organization, storage, and retrieval of digital data, ensuring data integrity and availability.• Successfully planned and executed firmware upgrades for servers, enhancing system functionality, and ensuring compatibility with the latest software applications.• Implemented proactive monitoring solutions, identifying and resolving server-related issues promptly, minimizing downtime and ensuring uninterrupted workflow.• Utilized advanced Data Analysis techniques to generate comprehensive reports from ServiceNow tickets, enabling the identification of trends and patterns.• Proactively identified and resolved issues based on insights gathered from the analysis of ServiceNow tickets, leading to improved system performance and user satisfaction• Conducted comprehensive application testing, including API testing using POSTMAN, to ensure software reliability and functionality.

Bachelor Of Engineering - Be, Information Technology, 6.75 Cgpa

Diploma, Information Technology, 72.18%