Deepak Sharma Email & Phone Number

EXPERIENCEMarch 2023 - CurrentAssistant Systems Analyst C-Edge Technologies Ltd |Ahmedabad, IndiaPROFESSIONAL EXPERIENCE Total Experience: 10+ years in Banking Software Support (B@ncs-24 TCS).CURRENT PROFILERole:-Single Point of Contact (SPOC) to ClientPosition:-Assistant Systems AnalystClients:-ADCB (Ahmadabad district co-operative bank ltd.) (March2023- present)Roles & Responsibilities:-· Implementation of all new modules like(micro ATM, MobileBanking,Net banking ,E-Com) · Coordinate with operations team for implementations & solution.· UAT with Client and migration roll out in to CBS.· Billing tracking, Publish status to management.· All Implementation responsibility for banking solution of C-Edge.· I am responsible for the 208 Bank branches of (ADCB) Resolution ofB@ncsLink application as Frontend issues & Responding Phone Callsof L1 team ,IR tracker Tool & Emails– Banks Issue.· Assist in streamlining process of identifying what needs to be donefor problem solving.· Managing Banking operations to achieve end to end domainexpertise.· Software Support in B@ncs-24 to all Bank Branches.· Resolution all type Account Transactions Issue.· IR tracker Tool - BanksIssue and Their Resolution· Follow up with backend team(software & data base ,Network team) · Testing of update/create new parameters of the various modules.Deposits, Loans, Remittances etc. and perform a unit test on thesame.· Ensuring that the Bank User Id's are Active By Logging In to TheSystem(CBS)· Testing Server related Issues at Branch level· Resolving Queries Of Bank IT Department

Listed skills include Microsoft Office, Customer Service, Microsoft Excel, Leadership, and 6 others.

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  Chatrapati Sahuji Maharaj Kanpur University, Kanpur

  Business/Commerce, General