1) Manage incoming reservations, including bookings via phone, email, and online channels, to maximize occupancy and revenue.2) Resolve guest complaints and special requests with professionalism, ensuring a positive guest experience.3) Generate daily, weekly, and monthly reports on room occupancy, revenue, and booking trends to support revenue management decisions.4) Manage the PM shift single-handedly by ensuring 0% error and provide the best booking experience to… Show more 1) Manage incoming reservations, including bookings via phone, email, and online channels, to maximize occupancy and revenue.2) Resolve guest complaints and special requests with professionalism, ensuring a positive guest experience.3) Generate daily, weekly, and monthly reports on room occupancy, revenue, and booking trends to support revenue management decisions.4) Manage the PM shift single-handedly by ensuring 0% error and provide the best booking experience to guests. 5))Identify upselling opportunities during the reservation process to increase guest spending on room upgrades, amenities, and additional services.6)Consistently achieve or exceeded monthly occupancy targets by maintaining a high level of accuracy and responsiveness in managing reservations.7)Coordinate with front desk, housekeeping, and sales teams to ensure smooth guest check-in/check-out processes.8)Increased average daily rate (ADR) through effective upselling techniques and by encouraging guests to book higher-tier rooms and packages. Show less

1) Responsible for training new crew members for their day to day work serving customers. (Kitchen, Service & McCafé).2) Preparation of food and maintaining the hygiene of the kitchen.3) Ensure smooth service while maintaining proper standards and customer satisfaction.