Ankur Midha Email and Phone Number
Renaissance humanism recognized no mutually exclusive polarities between the sciences & the arts; however, Sir Leonardo's "unquenchable curiosity" & "feverishly inventive imagination" broke all traditional barriers to transform the shape of recent modern eras. Today’s Leonardo’s are experimenting with the tools of this era to carve a thought of transformed future. Ankur belongs to this era, a new generation all set to fly new heights beyond any boundaries of imagination.Ankur is a Thought Leader, a visionary with an objective and a goal to experiment and revolutionize new avenues in the field of INNOVATION across multiple disciplines, bring technology-enabled Digital Transformation, augment Business Intelligence with actionable insights, Design New process & services with ability to delight the end customers. Characterized as a Visionary, Strategist & Tactician, he is a performance-driven professional with numerous years of rich & extensive experience in Strategic & Tactical Transformation, Continual Improvement, Process Re-engineering, Project Management, Stakeholder Engagement and People Management.He is obsessed with philosophies like “In-box Thinking”, “Theory of Constraints”, “Challenges the status quo” and the ability to think "out of the box". A strong believer that “Innovation should not be limited to projects; it should be practiced every second”Reach out if you want to talk || INNOVATION || TRANSFORMATION || SIX SIGMA || STRATEGY || DESIGN THINKING || RPA || UX/UI DESIGN || TRIZ || PATENT LAW || TECHNOLOGY
Exl
View- Website:
- exlservice.com
- Employees:
- 20487
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Senior Associate Vice PresidentExl Dec 2022 - PresentGurugram, Haryana, IndiaEffective and Accountable Leader in High-profile executive role & part of Digital Consulting and Solutioning team. Leading multiple innovation, digital transformation, business improvement, re-engineering, Tech Infusion, analytics and automation assignments for medium & large-scale clients across multiple work domains. Differentiated career path marked by successful closure of significant number of projects & allied savings. Managing a diverse portfolio of projects ranging from applying design thinking concepts to re-engineering & digitize manual workflows. Have a proven track record of leading process changes that help solve business problems and improve ROI. Pivotal in conceptualizing, designing & collaborating to create Technology Platforms / Ecosystems for effective Customer Engagement & Experience Management Center. Used diverse solution portfolio imbibing multiple technology capabilities, Gen AI capabilities, data mining, data analytics, design philosophies, UX / UI Strategy & process re-engineering to create Innovative Nirvana Products & Consumer Experiences. Also, a practitioner of Agile Scrum methodologies to bring in flexibility & agility across technology implementations. A true change agent in developing Innovation & Transformation DNA / Culture across the organization through mentoring multiple teams on various functional expertise. -
Associate DirectorConcentrix Jun 2015 - Oct 2022Gurgaon, Haryana, IndiaAn enterprising Leader who effectively led multi-talented Innovation / Transformation team in capacity of North Zone Innovation Leader responsible for envisioning role of Innovation in future and laid foundational milestones of transformation. A true change agent in formulating and setting up the platform / culture to develop growth environment through Innovation, Transformation, Right Business Strategy, & implementing Impactful tactical projects. Mentored multiple projects on Innovation, Transformation, Robotics Process Automation (RPA), Design – UI / UX, Design Strategy, Analytics, Lean Six Sigma, TRIZ, Continual Improvement across multiple CRM International Domains like Retail & E-commerce, COMO, Technology, Telecom, Consumer Electronics, Product Service, Taxi Hail Service giants, Travel & Tourism, etc. Also, worked with the New Age Competency Accounts / Unicorns like Fin-tech, Labeling, KYC & AML, Crypto, etc. on Innovation & Transformation projects. -
Dgm - Delivery ExcellenceConcentrix Jun 2015 - Apr 2019Gurgaon, IndiaTransformation Expert who has independently completed multiple Transformation & Innovation assignments on Inside-out & Outside-In assessments. Infused Technology across process / product life-cycle. Partnered with Client to improve their Process Product Strategy & Design Spearheaded Master Black Belt & High Impact projects across multi-accounts on PROCESS Re-engineering & Re-design, Lean Six Sigma, Continual Improvement across multiple CRM International accounts / domains & functional processes like Finance, WFM, etc. -
DirectorHero Bpo Sep 2014 - Jun 2015Gurgaon, IndiaHeaded the Business Excellence & Transaction Quality function with a team of more than 40 individuals working on Lean Six Sigma & Continual Improvement projects. Accountable for executing Business Improvement strategies through tactical projects across multiple operations. Also handled Transaction Quality team to monitor Business / Process Quality & Compliance thereby enhancing end Customer Engagement & Experience.Forward focused Project Leader who helped the Organization achieve a mission-critical deliverable on getting Certified for QMS: ISO9001:2008 & ISMS: 27001:2013 -
Senior Manager - Black Belt - Quality & Process ExcellenceExl Service Feb 2010 - Aug 2014Noida Area, IndiaAn enterprising professional with in-depth industry domain knowledge & functional expertise on Lean Six Sigma, TRIZ with practical exposure to identify the right opportunity, provide solution and benefit Clients & Business by implementing strategic and tactical improvement initiatives as per Business Vision & requirementsConceptualized plans in support of corporate objectives to grow revenue base and improve margins by leading high impact initiatives, creation of business intelligence tools and use of business & data analyticsA champion on various Six Sigma tools like Minitab, Quality Companion, JMP, etc. with hands on experience -
Deputy Manager Black Belt - Corporate QualityWipro Bpo Nov 2008 - Feb 2010Mumbai / Pune Area, IndiaDelivered several continual improvement projects. Instrumental in winning 600 FTE back-office RFP deal. Established Quality Circles using techniques like Gemba walks, Gemba sessions, Lean implementation etc.Evolved as an astute problem solver with analytical abilities to address the root cause of a negative situation, explore options and arrive at a solution based on preventing re-occurrence rather than affixing blame. -
Assistant Manager - Quality ComplianceStream Global Services Mar 2006 - Nov 2008Mumbai Area, IndiaInstrumental in improving & implementing Total Quality Management & Customer Satisfaction through corrective & preventive actions. Assisted Senior Executive Team (SET) in Business Reviews & analyze the Cost of Poor Quality (COPQ) to make a better determination of the true cost of a component using the Six Sigma techniques and understand the Industry Dynamics to improvise management of Client metrics and increase in captive resources. -
Quality Guide & Technical Service ExecutiveEds Group Dec 2004 - Feb 2006An advisor who logically troubleshooted Telecom & Router issues for end consumers for a reputed International Telecom Service Provider. Also, worked as a Quality Analyst responsible for monitoring transactions, providing feedback on quality aspects on any type of transaction. -
Research & Recording EngineerDigital Sargam Studios Dec 2001 - Sep 2004Karnal, HaryanaAn enthusiastic Sound Research Engineer responsible to explore Sound Software Technology and come up with the right Use Case possibilities across the lifecycle of a music composition. Worked with Music Directors, Composers, Instrument Players to enhance their work capability with the use of available Technology Software’s.
Ankur Midha Education Details
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Kurukshetra UniversityA Grade -
Patent For Inventions & Innovations -
Dyal Singh CollegeA Grade
Frequently Asked Questions about Ankur Midha
What company does Ankur Midha work for?
Ankur Midha works for Exl
What is Ankur Midha's role at the current company?
Ankur Midha's current role is Sr. AVP - Digital Consulting & Solutioning Team at EXL. Digital Transformation & Innovation Expert. [Certifications - ASM, LSSMBB, TRIZ, RPA, Design Thinking, Patent Law, MCA, PGDBA, CPVE].
What schools did Ankur Midha attend?
Ankur Midha attended Kurukshetra University, Nalsar University Of Law, Symbiosis Institute Of Business Management, Dyal Singh College.
Who are Ankur Midha's colleagues?
Ankur Midha's colleagues are Anuj Bhardwaj, Divya Kalsan, Jasmine Kaur, Tanisha Rajput, Luisa Fernanda Vega Sanchez, Megha Satija, Karan Gaur.
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