Ankur Singhal Email and Phone Number

 To lead and manage my team, motivating, measuring and reviewing performance to support adherence to safety and customer service standards Responsible to build effective staff teams, through performance management, training and development Make sure that all of the staff is trained, motivated and willing to help guests. Responsible for the overall operations of e-o-d Adventure Park, including duties ranging from hiring new employees to supervising the park's security staff. Responsible to oversee all aspects of what makes the park run and consider what can be done to improve operations. Involved in hiring efficient employees, keeping up-to-date with safety checks, setting up marketing programs, and creating customer service policies to enhance customers' experiences at the park. Responsible for day-to-day aspects of the job potentially include heavy lifting, navigating through large crowds. Involved in setting budgetary and financial strategies Involved in planning and implementing strategies to achieve constant improvements in visitor and employee satisfaction. Responsible to coordinate with the maintenance division, the work of maintaining Adventure Park, including rides and attractions. Responsible to keep the arrangements for events happening i.e Birthday, Social, Corporate Actively participated in property tours and customer meetings Responsible to create new events and experiences for visitors Responsible to manage the store Purchase materials, plan inventory and oversee warehouse efficiency Responsible to keep store staff updated about the ordering to vendors for next day planning Ensure all operations are carried on in an appropriate, cost-effective way Improve operational management systems, processes and best practices Responsible to ensure the implementation of checklists on daily basis. Responsible for daily briefing of all the staff to keep them updated.

Operations & Sales for V4 Entertainment Pvt Ltd Company focuses on the corporate client for their need of any recreational activities for their employees.Adventure Trips with the venture named GLOBAL CORPORATE TOUR for corporate and individuals.

• Acquisition of new clients and forming corporate & institutional tie ups.• Maintaining New Client database and headhunting through different sources.• Regular research on existing and prospective clients for an in-depth analysis of their businesses and associated needs.• Handle corporate Clients and providing them the best in class service through providing them the service as per their requirement.• Explore new partnerships with affiliated organizations/associations for curation and better content management• Design appropriate plans for clients according to their credit worthiness.• Grow business by servicing the existing clients• Actively participated in sales presentations, property tours and customer meetings• Work closely with the Food & Beverage team on the catering product, costing and pricing.• Customer Focus and Guest Satisfaction.• Ensured guest and employee satisfaction, while maintaining market competitiveness and optimum financial performance.• Responsible for monitoring and maintaining high standards of guest satisfaction for the department.• Planned and organized events to increase productivity.• Supervised the selling and servicing of Meetings and Events.• To coordinate with operations and F&B teams as per the Client requirements.• Participate in public relations activities and community events with the PR Team to ensure that contacts are made and to give all of the products and services as much exposure as possible.• Operate within agreed administrative systems for At Work meetings.• Track Record of 100% Achievement of Monthly Targets and 150 % growth on Yoyo basis.• Registered Substantial Growth across the category and competitive market.• Provide input in regard to pricing aligned with particular market conditions.

• Handle customer inquiries telephonically and respond to customer inquiries• Enroll them for the program running by U.S Govt.• enter new customer information into system• research required information using available resources• manage and resolve customer complaints• provide customers with product and service information• update existing customer information • process orders, forms and applications• identify and escalate priority issues• follow up customer calls where necessary• document all call information according to standard operating procedures• complete call logs and produce call reports

• Traces skips for creditors or other concerned parties: Searches city and telephone directories, and street listings, and inquires at post office.• Interviews, telephones, or writes former neighbors, stores, friends, relatives, and former employers to elicit information pertaining to whereabouts of skips.• Follows up each lead and prepares report of investigation to creditor.• May trace individuals for purposes of serving legal papers.• May contact debtors by mail or phone to attempt collection of money owed