Key Responsibilities:Responsible for managing the attainment of the sales and supply execution objectives by gaining accurate, timely and fact-based vehicle sales and distribution information. • Led the sales planning and forecasting process, aligning market demand with production capabilities & business objectives. Managed and optimized the 5Y sales and volume plan, ensuring accurate and timely submission of forecasts & scenario plans.  Developed and implemented distribution strategies, ensuring efficient vehicle allocation and timely delivery to retail locations and operations hubs.• Analyze and recommend Fisker’s IOQ (initial order quantities) for all new Accessory launches. • Worked closely with distribution planning to monitor constraints and prepare recommendations to manage and optimize profit and vehicle supply.• Partnered with key stakeholders in Fisker’s Management and Operations Teams to ensure PIO and Aftermarket sales and supply action plans can be implemented. • Managed PIO and Aftermarket accessory penetration rate status and develop plans and actions to increase sales or recover lost sales. • Manage the Life Cycle Management and Supply Stability over PIO and Aftermarket accessories.• Developed the strategies and plan necessary to meet the organization’s sales growth deliverables. Collaborated with IT and Production teams to define system requirements, facilitating the integration of sales and production planning processes.

Led After-Sales growth initiatives for Service, Parts & Accessories, and Merchandise, achieving annual revenue growth objectives. Managed the volume planning & order management process for Canada. Developed & maintained key performance reports. Conducted Units in Operation (UIO) analysis to understand service retention. Identified low retention dealers and formulated action plans to enhance retention. As a result, overall retention improved from 18% to 22%.  Forecasted annual Parts & Accessories volume for FY’23 in line with growth objectives and meticulously prepared dealer-specific targets for maximum impact and optimized performance. Published monthly internal and dealer specific sales reports on key performance and financial indicators for data driven decision making.  Handled Parts & Accessories ordering process, orchestrating seamless coordination with logistics to track order fulfilment and proactively mitigate any potential supply chain disruptions. Developed reports, analyzed data and suggested actions to reduce aged inventory at 17 dealers. As a result, overall aged inventory of Parts & Accessories reduced by CAD 1.23 Mn. Delivered impactful insights by producing and maintaining monthly scorecard on service KPIs for both field staff and executive team to track & optimize performance effectively, driving excellence in service operations. Developed tools to estimate Service Capacity and forecast Earning Potential based on National and Industry benchmarks. This helped dealers to focus on activities that drive immediate growth.

Led initiatives to drive merchant coverage enablement, reporting & analytics as well as owned critical compliance, regulatory and partner oversight processes.  Developed Rules of Engagement framework and Franchise Playbook to enable sales teams in achieving their business objectives having direct bottom line impact of CAD 1.7 Mn. Implemented data analytics for robust pipeline management and providing greater visibility on ageing opportunities which led to signing up of additional 103 merchants.  Collaborated with International Prospect Marketing team to drive Merchant Win-Back campaigns which helped in retention of 336 merchants. Created reports and dashboards in Salesforce to provide greater visibility of current sales pipeline and effectively manage various stages of lead progression by replacing manual reports. Published weekly reports on key performance indicators for senior management for data led decision making.

Responsible for network expansion & transformation, dealer profitability, customer experience and dealer manpower training for North India.Accomplishments:Network Planning, Development & Installation•Created the network blue print for North Zone in line with National plan. Led the team to appoint 36 new dealers in the Zone generating additional topline of USD 83 Mn per annum. •Activated 94 outlets & workshops in the zone thereby expanding reach & penetration.•Improved market coverage from 63% to 87% thereby improving market share by 2.4%.•Assisted General Manager – Network Development in creating a Dealer Operating Standards in accordance with CI norms.Retailer Performance & Customer Satisfaction•Collected and analyzed retailer financial statement on a monthly basis and worked in close co-ordination with HO team to draw up improvement plans which helped in increasing no. of profitable dealers from 32% in Apr’17 to 63% in Mar’ 19•Organized and conducted periodic training workshops to drive SSI knowledge as per JD Power guidelines at 93 dealerships across 8 states which helped the Zone to achieve # 1 rank in JDP SSI consecutively for 2 years •Monitored implementation of JD Power Customer Satisfaction guidelines & created action plans which enabled the North Zone to achieve a JDP SSI score of 859 in syndicate survey, highest amongst all Zones thereby resulting in improved quality of sales and increase in revenue by 9% •Collaborated with Field Managers to implement complaint management & feedback process which led to reduction in CPTV (Complaints Per Thousand Vehicles) from 66 to 31 in FY 18-19 thereby generating more referrals and improving customer satisfaction. Network Manpower and Training•Ensured Zone consistently achieved highest training completion rates in the country (94%) which led to improving manpower productivity from 1.9 vehicles per month to 3.1 vehicles per month•Implemented programs to lower technician attrition from 67% to 39%

- Overall Business Manager for the area responsible for Sales, Marketing, After Sales & Network Expansion managing a team of 12 Territory ManagersAccomplishments:•Increased market share in the assigned territory from 3.4% to 5.6% and improved rank from 7 to 4 by ensuring dealers’ business plans are in-line with the growth opportunities. •Achieved a YOY wholesale growth of 21% across all product lines. •Arranged additional working capital of USD 6.2 Mn in close coordination with dealers to meet wholesale targets and for smooth rotation of inventory.•Reduced dealer inventory from 57 days to 38 days thru strong emphasis on liquidation of slow-moving stock.•Trained accessory managers to improve sales of Tata Approved Genuine Accessories which led to increase in per car sales of accessories by 47%.•Implemented display of accessorized vehicles and accessory POP at workshops helping in improving accessory sales from workshops by 30%. Prepared dealer specific volume plans by car family for the district to deliver overall growth objectives. Tracked competitor activity in the district and published reports to assist business planning & marketing team to plan sales promotion campaigns and incentives. Facilitated and managed dealer launch activities to generate customer excitement which helped in exceeding lead generation targets by 12%. Performed PDCA to identify gaps and developed counter-measures where required.

Responsible for network expansion & transformation in the assigned territory to bridge coverage gaps.Accomplishments:•Mapped competitive landscape to identify network gaps and network prioritization for enhanced customer convenience•Established 14 dealerships/branches resulting in deeper market penetration in 7 states•Assisted network head in formulation and implementation of Low-Cost Outlet policy for creating viable network in low potential areas•Collaborated with Regional Sales Teams in organizing quarterly Dealer Business Review meets •Worked out optimum working capital requirements for new dealers to reduce the interest burden and improve profitability

- Handle sales & marketing operations of dealers, branches & sub-dealers to achieve district business plans Accomplishments:•Increased market share to 7% from 5% in Rajasthan & to 11% from 8% in Madhya Pradesh•Successfully launched Unicorn & Shine motorcycles in the assigned territories & captured a market share of 19% in majority high segment (125 cc ~ 150 cc)•Played key role in developing ‘Selling Skills Module’ for dealership sales staff to improve sales experience•Assisted National Sales Head in preparing “Go to Market” Strategy for high-capacity bikes in India

- Manage channel partner relationship and grow volume in the assigned territory- Improve availability of company products by increasing reach and penetration- Launch new products and ensure placement in the assigned territory