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Ankur Agarwal Email & Phone Number
Vice President Client Services and Operations
at
OFFSHOOT AGENCY PRIVATE LIMITED
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✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Vice President Client Services and Operations
Location
India
Company size
Who is Ankur Agarwal? Overview
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Quick answer
Ankur Agarwal is listed as Vice President Client Services and Operations at OFFSHOOT AGENCY PRIVATE LIMITED, a with 603 employees, based in India. AeroLeads shows a matched LinkedIn profile for Ankur Agarwal.
Ankur Agarwal previously worked as Vice President Client Services & Operations at Offshoot Agency Private Limited and General Manager at Offshoot Agency Private Limited. Ankur Agarwal holds Mba, Marketing from Institute Of Management Technology, Ghaziabad.
Company email context
Email format at OFFSHOOT AGENCY PRIVATE LIMITED
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OFFSHOOT AGENCY PRIVATE LIMITED
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Profile bio
About Ankur Agarwal
Experience in Service industry (BPO) (14 year) right from an entry level. Have managed large teams, and have held responsibilities across products and functions with business & functional exposure in BPO operations (voice, semi-voice, e-mail, chat) (Sales & Cross Sales, Lead Generation, Churn Management & Retentions, First Party Collections, Customer Care etc.), Training, Transaction Quality & Administration for service delivery framework, Business Development, and Client Relationship & Response Management.Operational Excellence to deliver on parameters like per workstation Sales, Sales Per Hour, AHT, Daily/Hourly seat utilization, Hot/Warm/Cold Lead follow up, CSAT, Delinquency and Customer Life Cycle Management etc.
Listed skills include Cost Efficiency, Customer Service, Operations Management, Conflict Resolution, and 41 others.
Current workplace
Ankur Agarwal's current company
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Offshoot Agency Private Limited
Employees
603
AeroLeads page
10 roles
Ankur Agarwal work experience
A career timeline built from the work history available for this profile.
Vice President Client Services & Operations
Current
May 2024 - Present
General Manager
Jul 2017 - Oct 2024
Service Delivery Head
Apr 2014 - May 2015
Chief Operations Officer
Aug 2013 - Apr 2014
Center Head
Vertex Customer Solutions India Pvt. Ltd.
Center P & L ManagementEmployee EngagementCenter and Process RampsClient EngagementProcess ComplianceProductivity Reviews
Oct 2011 - Jul 2013
Ccm
- Process Ramp and Bussiness Expansion- Quality and Service Delivery- Client Relationship- Process Compliance
Aug 2009 - Jul 2011
Ops. Head
Magus Customer Dialog
Site Ops Management and controlo SLA management and adherenceo Staffing Ratio managemento Process profitability and cost managemento Process Standardization and stabilizationo Process Flow Mappingo Process Ramp up and transitioningo Training and quality need managemento IT infrastructure as per client/process requirements Client interfacing and relationship management Business Development with new and existing clients Site Profit and Loss account- P and L Accounting HR and other support function delivery BCP ISO adherence and ISO compliance
May 2008 - Jul 2009
Program Manager
Solutions Digitas
Contact Center Business Development- Analyze new business avenues, generate business leads, and present the Contact Center and SIMS credentials and commercials. RFQ/RFI replies.o Process Flow and Mappingo Process Costingo Process Transitioningo Process Standardization and Stabilization.o Close Business with Existing and New Clients Charting the new/ramp up process module and flow. Center Business Management for Delhi, Mumbai and Bangalore Centers with the total seat bandwidth of 325+. Operation Management of various Insurance, Banking, Software and Telecom processes for Closed loop Sales, Churn Management, Sales Lead Generationo Closed Loop Life Insurance Policy Saleso Life Insurance Policy Sales Lead Generation (Individual and Corporate)o Cross Sales and Sales (Membership/Lifestyle Cards, Credit Cards- Vanilla and Co- Branded, IT FMCG/ Supplies Products, IT Hardware, IT Services)o Customer Retention and Churn Management- First and Thrird Partyo PAN India Customer Care (Mobile Phone Hardware and Automobile) Six Monthly and Annual appraisals. Ensuring all process specific Expense Statements are projected correctly and the ROI and bottom lines remain healthy for each process. IT and Technology implementation analysis (process and Center Specific) Optimized & rationalized the cost for support functions (Recruitment, Facilities & Training) Stabilized the Diversified Business processes through performance consequence management & people centric approach.
Dec 2006 - Jun 2008
Head Of Ops
Matrix Bps
Jun 2006 - Nov 2006
1 education record
Ankur Agarwal education
FAQ
Frequently asked questions about Ankur Agarwal
Quick answers generated from the profile data available on this page.
What company does Ankur Agarwal work for?
Ankur Agarwal works for OFFSHOOT AGENCY PRIVATE LIMITED.
What is Ankur Agarwal's role at OFFSHOOT AGENCY PRIVATE LIMITED?
Ankur Agarwal is listed as Vice President Client Services and Operations at OFFSHOOT AGENCY PRIVATE LIMITED.
Where is Ankur Agarwal based?
Ankur Agarwal is based in India while working with OFFSHOOT AGENCY PRIVATE LIMITED.
What companies has Ankur Agarwal worked for?
Ankur Agarwal has worked for Offshoot Agency Private Limited, Teleperformance India, Five Splash Infotech P Ltd, Vertex Customer Solutions India Pvt. Ltd., and Magus Customer Dialog.
How can I contact Ankur Agarwal?
You can use AeroLeads to view verified contact signals for Ankur Agarwal at OFFSHOOT AGENCY PRIVATE LIMITED, including work email, phone, and LinkedIn data when available.
What schools did Ankur Agarwal attend?
Ankur Agarwal holds Mba, Marketing from Institute Of Management Technology, Ghaziabad.
What skills is Ankur Agarwal known for?
Ankur Agarwal is listed with skills including Cost Efficiency, Customer Service, Operations Management, Conflict Resolution, Process Migration, Business Process Improvement, Management, and Crm.
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