Center P & L ManagementEmployee EngagementCenter and Process RampsClient EngagementProcess ComplianceProductivity Reviews

- Process Ramp and Bussiness Expansion- Quality and Service Delivery- Client Relationship- Process Compliance

 Site Ops Management and controlo SLA management and adherenceo Staffing Ratio managemento Process profitability and cost managemento Process Standardization and stabilizationo Process Flow Mappingo Process Ramp up and transitioningo Training and quality need managemento IT infrastructure as per client/process requirements Client interfacing and relationship management Business Development with new and existing clients Site Profit and Loss account- P and L Accounting HR and other support function delivery BCP ISO adherence and ISO compliance

 Contact Center Business Development- Analyze new business avenues, generate business leads, and present the Contact Center and SIMS credentials and commercials. RFQ/RFI replies.o Process Flow and Mappingo Process Costingo Process Transitioningo Process Standardization and Stabilization.o Close Business with Existing and New Clients Charting the new/ramp up process module and flow. Center Business Management for Delhi, Mumbai and Bangalore Centers with the total seat bandwidth of 325+. Operation Management of various Insurance, Banking, Software and Telecom processes for Closed loop Sales, Churn Management, Sales Lead Generationo Closed Loop Life Insurance Policy Saleso Life Insurance Policy Sales Lead Generation (Individual and Corporate)o Cross Sales and Sales (Membership/Lifestyle Cards, Credit Cards- Vanilla and Co- Branded, IT FMCG/ Supplies Products, IT Hardware, IT Services)o Customer Retention and Churn Management- First and Thrird Partyo PAN India Customer Care (Mobile Phone Hardware and Automobile) Six Monthly and Annual appraisals. Ensuring all process specific Expense Statements are projected correctly and the ROI and bottom lines remain healthy for each process.  IT and Technology implementation analysis (process and Center Specific) Optimized & rationalized the cost for support functions (Recruitment, Facilities & Training)  Stabilized the Diversified Business processes through performance consequence management & people centric approach.