Ankur Chander Email & Phone Number

Mohali District, Punjab, India

Sahibzada Ajit Singh Nagar, Punjab, India

Sahibzada Ajit Singh Nagar, Punjab, India

Mohali, Punjab

Mohali, Punjab, India

Mohali, Punjab, India

Mohali, Punjab, India

Gurgaon, India

Worked with Aon Corporation for its Global Service Management Team as an Incident Manager.

Noida Area, India

Worked with HCL Technologies for production support (IT- Operations) as a Critical Incident Manager.As an Incident Manager with HCL I drove efficiency in managing customers IT infrastructure under various competencies like Incident, Change, Problem ,Reporting and Service Level Management using ITIL concepts.Created several procedures to underline all Critical and Major Incidents being are addressed within SLA response.Created several procedures to regularly review, performance and trends in… Show more Worked with HCL Technologies for production support (IT- Operations) as a Critical Incident Manager.As an Incident Manager with HCL I drove efficiency in managing customers IT infrastructure under various competencies like Incident, Change, Problem ,Reporting and Service Level Management using ITIL concepts.Created several procedures to underline all Critical and Major Incidents being are addressed within SLA response.Created several procedures to regularly review, performance and trends in response to incidents and to provide recommendations to the Service Manager for service improvement.Actively managed the monitoring and resolution of stalled or breached jobs with 2nd and 3rd line support groups.Effective and rapid response to Major Incidents,also chair all Major incident meetings & technical bridges to further develop and maintain the incident management process.Responsible for ensuring that any service breach is suitably recorded and described before it is closed.Produced several metrics for service performance and customer satisfaction both on a regular or on adhoc basis.Active participant in the escalation process, involving senior delivery team both within HCL and at the customer side.Active participant in post-mortem meetings of all the revenue impacting incidents involving higher management folks from both customer and HCL perspective.Responsible for creating and publishing technical summaries of critical reoccurring Priority 1 and 2 incidents on timely manner.Actively participated in areas of interviewing, hiring, training, supervision, delegation, evaluation, and promotion recommendation of IT Operations team.Provided continuous hands-on training of L1\L2 team to promote the development of technical problem anticipation, identification, and troubleshooting skills.Ensured a committed support team through cross training of Operations and Production Control staffs on system upgrades, disaster recovery tests, and data migration projects. Show less

Noida Area, India

Noida Area, India

Noida Area, India

Worked as Business Analyst in (Professional Services) department supporting Business and Client/Server applications of Altametrics on e*Restaurant Systems including Software development and database Administration of production sites before Client Delivery.As a Solution Engineer I was involved in various business operations and helped the organization to achieve cost-effective production with increased quality, efficiency and satisfied customer service. Involved in documenting the business… Show more Worked as Business Analyst in (Professional Services) department supporting Business and Client/Server applications of Altametrics on e*Restaurant Systems including Software development and database Administration of production sites before Client Delivery.As a Solution Engineer I was involved in various business operations and helped the organization to achieve cost-effective production with increased quality, efficiency and satisfied customer service. Involved in documenting the business process by identifying the requirements and also involved in finding the system requirements. Due to my wide knowledge in Application I also involved in user-training of Production related to Business process and also was responsible for implementing the same on client site. Also took an active part in data modeling.Being a key resource was involved in the preparation of several Project plans, user acceptance testing. Prepared several Integration Test Plans those were used by functional team as well as development team for doing a detailed testing on the business application. Having a direct interaction with Client on Calls and Meetings helped in resolving client queries and requirements in a proficient manner.Created several SDLC documentations entailing requirement analysis, designing, development, testing and implementation of the applications.Worked with development and Professional services team in System designing and development required for various business requirements.Responsibilities.============Interaction and Co-ordination with customers. Deployment & management of the alerting system for all servers/web-apps.Participate in Customer review meetings.Production Support from Backend in an environment of Oracle and PL/SQL Developer. Involved in providing training to Corporate Clients for using the Application in various departments of the company.Worked on various modules of Product in a live environment like eVelocity, ePolling, Forecasting, Labor-Scheduler & IM. Show less

Noida Area, India

Mca, Computers, Distinction

Masters in Computers Applications-MCA

Bca, Computers, A+

Activities and Societies: Sports Bachelors in Computers Applications-BCA

10Th, Physics

Activities and Societies: Sports Matriculation