• Administered delivery objectives and milestones to ensure customer satisfaction by adhering to budget and timelines.• Identified new business opportunities with the clients through predictive analysis; expanding revenue by £250k while strengthening customer relationships.• Redefined the pricing model of application support division and multiplied the revenue from £30k to £80k.• Drafted contracts and Statements of Work (SOWs), engaged in negotiations regarding agreements and… Show more • Administered delivery objectives and milestones to ensure customer satisfaction by adhering to budget and timelines.• Identified new business opportunities with the clients through predictive analysis; expanding revenue by £250k while strengthening customer relationships.• Redefined the pricing model of application support division and multiplied the revenue from £30k to £80k.• Drafted contracts and Statements of Work (SOWs), engaged in negotiations regarding agreements and project scope, and monitored invoice progress.• Collaborated with the pre-sales team during the RFP stage, ensuring a prompt RFP submission aligned with the customer expectations.• Successfully onboarded a new customer for a project valued at £3 million, encompassing on-site trainings, migration of over 1100 users, and integration with more than 130 offices.• Monitored project schedules and customer requests in close collaboration with cross functional teams. Show less