Responsible for the sale of Digital Marketing, Content and Data services• Increased business by 8% primarily by identifying new markets and clients• Monitored client requirements and business trends for planning purposes• Maintained excellent relationships with existing clients• Improved employee retention by 15% by driving HR improvements in the organization• Improved client satisfaction by 10% by promoting use of client feedback to drive customer satisfaction and improve processes

I was taking care of Field Operations for entire north India.I had to get a new setups done in all the locations where the telecalling teams were operational.Was also involved in the recruitment part.Create a Strategy to yield the best results.

• Management executive with successful and consistent performance, achieving business objectives in rapidly changing and competitive environments. Currently designated as Manager Operations – Collections & Debt Management process with SERCO BPO Pvt ltd.• Distinction of leading collection, credit control and recovery processes for GE- SBI and GE Country wide processes (North, East & West locations) based and operated from HO GE Money Gurgaon for SERCO BPO significantly contributing to increased collections.•• Excellent skills in communication with demonstrated abilities in mentoring and leading motivated teams. Exceptionally quick learner, with a personality that demonstrates creativity and initiative. CORE COMPETENCIES:• Credit and Collections• People Management• Collections Strategy and Planning• Credit and risk control management• Relationship Management