As a Service Engineer ,I applied my skills and certification to maintain and troubleshoot various types of HPLC/UPLC and Mass spectrometer systems and components. I ensured service quality, on-time PM completion, and minimal downtime by implementing SOPs and following IQ/OQ protocols. I also accelerated service revenue by tracking and promoting warranty conversions, contract renewals, refurbished parts, qualifications, validations, and software upgrades.