I leveraged my skills as a Customer Support Executive to ensure exceptional service for an international process operating across the USA and Canada. Utilizing Zendesk, I consistently maintained a 95% quality score and an 85% customer satisfaction (C-sat) score, demonstrating a commitment to exceeding client expectations.Key Responsibilities:Provided prompt and accurate email support to customers across the USA and Canada. Utilized Zendesk to efficiently manage customer… Show more I leveraged my skills as a Customer Support Executive to ensure exceptional service for an international process operating across the USA and Canada. Utilizing Zendesk, I consistently maintained a 95% quality score and an 85% customer satisfaction (C-sat) score, demonstrating a commitment to exceeding client expectations.Key Responsibilities:Provided prompt and accurate email support to customers across the USA and Canada. Utilized Zendesk to efficiently manage customer inquiries, track resolutions, and ensure all interactions met quality standards.Collaborated effectively with training and quality teams to continuously improve knowledge base and service protocols.Maintained meticulous adherence to all company policies and compliance regulations.Additional Skills:Proficient in cross-cultural communication for seamless interaction with a diverse customer base.Adept at problem-solving, identifying root causes of issues, and implementing solutions.Excellent written and verbal communication skills, ensuring clear and concise information exchange.This experience highlights my ability to:Deliver exceptional customer service in a fast-paced, international environment.Thrive in a data-driven environment, utilizing tools like Zendesk to optimize performance and track results.Adapt to changing policies and procedures while maintaining unwavering compliance.I am confident that my skills and experience would be a valuable asset to any team focused on delivering exceptional customer service. Show less

Joined TTBS as AJIO inbound voice agent (CS), where my responsibility was to listen the customer concern or queries carefully provide the resolution on call or raised a complaint to relevant team when required. After 4 months of passionate hardwork and expecptional product knowledge I got promoted as complaint specialist where my responsibility was to analysis the assigned complaint find out what went wrong and what can be done to resolve complaint, and if it required then I have to reach out… Show more Joined TTBS as AJIO inbound voice agent (CS), where my responsibility was to listen the customer concern or queries carefully provide the resolution on call or raised a complaint to relevant team when required. After 4 months of passionate hardwork and expecptional product knowledge I got promoted as complaint specialist where my responsibility was to analysis the assigned complaint find out what went wrong and what can be done to resolve complaint, and if it required then I have to reach out to the customer via call or mail in order to get an better understanding, about the issue. If it can be resolved on the call and I've to closed the complain with customer concern and if need it should be assigned to the relevant team with proper voc. Show less