Responsible for administration of IT Helpdesk Team for all India calls on end users support. Maintenance of over 200+ Laptops/Desktop/Printer/Network/smart phones for any critical problem and escalation.Managing and configuration to Windows Server 2008 with Active Directory Control for user’s account & created ID’s and Password relates issue.Managing the Local purchasing, part for devices and Billing of IT department and Coordination with vendor for supply the service and material. Managing MPLS & IIL Link in Hub Location and RO connectivity. Coordination with Link Service provider Bharti Airtel for Link Down and other bandwidth issue with NOC team and SLA management.Resolve the connectivity issue of domain DNS, DHCP, Exchange, Printer and Antivirus Server. Installation and troubleshooting the Operating System Windows 7 Pro, 8.1 Pro. 10 Pro.Handling the Network WLAN, LAN, TCP/IP addressing and VPN related issues other network topologies.Configuration and troubleshooting of mailing clients MS Outlook 2013/2016, with Microsoft Office 365 Exchange server Skype for business 2016. Configuration of antivirus clients Sophos Endpoint 10 and maintaining the proper updating patches of all operating systems. Administration of all systems data backup on daily basis on Druva application inSync Backup Server. Troubleshooting and resolve the issue surrounding internet, Wi-Fi connectivity on laptop & other devices. Systems & Network monitoring with help of Manage Engine, Desktop Central & Asset Explorer. Installation and support to user like official application and business application Intranet on above platform.Coordination with various vendors and logging call like IBM, HP, Dell, Lenovo, Reliance Jio and Airtel etc. Supporting to users over the telephone and by Remote desktop applications (i.e. Team viewer, Ammy Admin, Locating at all Regions of India.Managing the all assets Inventory in official intranet software (AMS) Asset Management System

Responsible for administration of IT Help-desk Team for all India calls on end users support. Maintenance of over 200+ Laptops/Desktop/Printer/Network/smart phones for any critical problem and escalation.Managing and configuration to Windows Server 2008 with Active Directory Control for user’s account & created ID’s and Password relates issue.Managing the Local purchasing, part for devices and Billing of IT department and Coordination with vendor for supply the service and material. Managing MPLS & IIL Link in Hub Location and RO connectivity. Coordination with Link Service provider Bharti Airtel for Link Down and other bandwidth issue with NOC team and SLA management.Resolve the connectivity issue of domain DNS, DHCP, Exchange, Printer and Antivirus Server. Installation and troubleshooting the Operating System Windows 7 Pro, 8.1 Pro. 10 Pro.Handling the Network WLAN, LAN, TCP/IP addressing and VPN related issues other network topologies.Configuration and troubleshooting of mailing clients MS Outlook 2013/2016, with Microsoft Office 365 Exchange server Skype for business 2016. Configuration of antivirus clients Sophos Endpoint 10 and maintaining the proper updating patches of all operating systems. Administration of all systems data backup on daily basis on Druva application inSync Backup Server. Troubleshooting and resolve the issue surrounding internet, Wi-Fi connectivity on laptop & other devices. Systems & Network monitoring with help of Manage Engine, Desktop Central & Asset Explorer. Installation and support to user like official application and business application Intranet on above platform.Coordination with various vendors and logging call like IBM, HP, Dell, Lenovo, Reliance Jio and Airtel etc. Supporting to users over the telephone and by Remote desktop applications (i.e. Team viewer, Ammy Admin, Locating at all Regions of India.Managing the all assets Inventory in official intranet software (AMS) Asset Management System

Managing and configuration to Windows Server 2008 with Active Directory Control. Handling the active directory for user’s account&created ID’s and Password relates issue.Managing and configuration file server and assigning permissions on departmentalvise to users. Resolve the connectivity issue of domain DNS, DHCP, Exchange, Proxy, Printer and antivirus Server. Installation and troubleshooting the operating system Win-XP Prof., Win Vista & Windows 7, 8.1 Prof.Handling the Network WLAN, LAN, TCP/IP addressing and other network topologies.Configuration and troubleshooting of mailing clients MS Outlook 2010/2013, with Microsoft Office 365 cloud server and Office communicator MS. Lync 2010. Configuration of antivirus clients Symantec Endpoint Protection 12 and maintainingthe proper updating patches of all operating systems. Administration of all systems data backup on daily basis on inSync Backup Server. Troubleshooting and resolve the issue surrounding internet, Wi-Fi connectivity on laptop & other devices. Handling all Configuration problems, reinstallation/replacement of hardware and software and checkout connectivity issues of desktop and Laptop and printers.Analyze the performance of the system and ensure of performance objective and availability ofrequirement. Installation and support to user like official application and business application on above platform.Coordination with various vendors and logging call like HP, Dell, Lenovo, Aircel, Reliance and Airtel etc. Providing Remote support to users through VNC, RDP, MS. Lync 2010, Team viewer and Ammyy admin.Managing the all asset inventory in official intranet software Asset Management System

My profile is IT Support like Software and hardware environment. I am Managing the DNS server, DHCP, LAN, WLAN, IP Phone for mailing Microsoft office 365 cloud server and windows 7 professional. Troubleshooting and configuration of official software like Intranet, for office communication like Mslync 2010 and etc. Handling the active directory Create ID and other account related issue. Responsibilities for windows securities the antivirus and update patches, for Mail configuration in MS. Outlook 2010/2013. Coordination with various vendors and logging call like HP, Dell, Lenovo, for MPLS Aircel and Airtel etc. Providing Remote support to users on other location through RDP, MS. Lync 2010, Team viewer and Ammyy admin. Managing the all asset inventory in official intranet software Asset Management System..

Installation and configuration operating system MS Dos, Win 98SE, Win XP Professional andWindows Server 2003 Enterprises Edition.Conformation and troubleshooting POP3 mail client Outlook Express, MS Outlook 2003/2007,Foxmail and Thunderbird.Management of Proxy on the server for blocking the unnecessary web based servicesInstallation and Unstallation various software on the above platform. Assembling, Dissembling, Maintenance and Troubleshooting HP, Compaq, IBM, Dell PCs & all.Assisted in the day-to-day support to Desktop and Laptop User regarding OS, Printer, Scanner, Software and Network related problem.Provided the support on Microsoft Office-03/07 (MS. Word, Excel, Outlook) Adobe Photoshop CS, Newspro, Adpro, Adobe Acrobat Professional 7.0 and Quark Express etc.Sharing Printer and configure Modem and other devices. Handle all the IP traffic and subnet the network.Maintain network & data communication Hardware and Software environment.Installation and configuration of wireless Access point. Manage and implementing daily basis data processing with FTP Server. Handle the Antivirus server of Smartcop Server centric, configuration to clients machine and regularly update systems. Install and remove all type software & drivers (Ethernet, Display, Sound, Modem, Printer etc.)