- Manage vendors to provide better services, negotiate for higher bandwidth, competitive pricing and quality control supervision.- Keep track of all IT related expenses for both software and hardware and keep it under previous years expenses.- Periodically travel to each of the ACOM sites to provide proactively technical infrastructure support but still ensure optimum utilization of available resources.- Provide outstanding MIS support to all Vietnam ACOM sites.- Critical tickets are worked on until resolved, high priority tickets are resolved within 2 days, and medium priority tickets are addressed as time permits with the status to the customer communicated at least 1 time per month.- Provide outstanding MIS support to Vietnam staff and market.- Continue supporting ACOM users around the country in each different location and to proactively foresee the potential issues due to poor installation or maintenance of existing assets.- Raise awareness among users of risks linked to IT, malware, viruses, etc.- Contribute in deployment infrastructure requirements for all ACOM Vietnam sites - rack mounting, cabling and Internet connectivity.- Development Plan for myself to meet future needs and growth.

Responsibilities:• Install, train and solve problems related to Windows, Office.• Roll out, train and help users inducting and using laptop/desktop with Windows 10 for work.• Deploy, train and support users in using IP Phone system.• Solve problems related to printers, projectors, teleconference and video conference.• Help users to use dedicated module such as Debt Collection, 3CX, Jitsi, X-Lite• Support others ITs to operating telephone switchboard, network.Achievements:• Provided desktop/laptop with Windows 10 for over 450 office users and 99% knew how to connect to company network, check emails, use company applications, access public internet etc.• Provide IP Phone to 100% office users and all of them knew how to use it.• Helped 100% office users connect to company network anywhere in the office.• Solved 90% problems related to printers, projectors, teleconference and video conference.• Solved 90% issue related to dedicated module, telephone switchboard, network.

Writing Vietnamese articles about computer and mobiles devices tips and tricks.

Responsibilities:• Install, train and solve problems related to Windows, Office 365, macOS.• Roll out, train and help users inducting and using laptop with Windows 7/10 for work.• Deploy, train and support users in using IP Phone system.• Roll out internal LAN Wi-Fi network for office.• Solve problems related to printers, projectors, teleconference and video conference.• Manage laptops, desktops and IT equipments.Achievements:• Provided laptops with Windows 7/10 for 30 office users and 99% knew how to connect to company network, check emails, use company applications, access public internet etc.• Provide IP Phone to 100% office users and all of them knew how to use it.• Helped 100% office users connect to company network anywhere in the office.• Solved 90% problems related to printers, projectors, teleconference and video conference.• Kept 100% laptops, desktops and IT equipments in safe.

• Manage fanpage• Update new posts• Answer fan's questions

Responsibilities:• Install, train and solve problems related to iPad & iOS, Windows, Office, macOS.• Roll out, train and help users inducting and using laptop with Windows 7 for work.• Deploy, train and support users in using IP Phone system.• Roll out internal LAN Wi-Fi network for office.• Solve problems related to printers, projectors, teleconference and video conference.• Support users in using fingerprint system.• Manage iPads, laptops, desktops and IT equipments.Achievements:• Provided iPad for over 50 users and 99% of them knew how to use it for work.• Provided laptops with Windows 7 for 30 office users and 99% knew how to connect to company network, check emails, use company applications, access public internet etc.• Provide IP Phone to 100% office users and all of them knew how to use it.• Helped 100% office users connect to company network anywhere in the office.• Solved 90% problems related to printers, projectors, teleconference and video conference.• Kept 100% iPads, laptops, desktops and IT equipments in safe.