Andrew Matson Email and Phone Number
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Andrew Matson personal email
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With over a decade of experience leading Customer Support and Enablement teams in a dynamic SaaS environment, I'm dedicated to driving business success through effective communication, defining clear KPIs, and executing on strategic initiatives. Transitioning from technical and operational roles to strategic leadership, I've led high-performing teams, pioneered training programs, and fostered key stakeholder relationships.I strive to surpass expectations, and consistently receive outstanding ratings from my team and leadership. Below are some of my accomplishments:• Led a Customer Support team responsible for ~2000 customers across multiple SAAS platforms, pivotal in generating over $150M in annual revenue.• Oversaw an expense optimization strategy for my Business Unit that achieved a remarkable 51% EBITDA, underscoring financial acumen and operational efficiency.• Championed continuous improvement and Lean Six Sigma principles, significantly enhancing operational workflows and customer service delivery.• Awarded the 2019 President's Award out of over 600 employees for overall excellence and outstanding contributions to the success of Billtrust.• On-boarded Customer Support team from an acquisition, and managed the migration of customers representing $20M+ in annual revenue.I’m passionate about customer success, and eager to leverage my experience and expertise with a dynamic company. I want to be part of a successful team driving customer-centric growth and organizational excellence through innovative CS strategies and impactful leadership. I enjoy building customer relationships and contributing to the success of those around me.Beyond work, I'm dedicated to my family, church, personal development, community engagement, and recently served a 3 year term as a Colorado State Commissioner. I’ve coached my son’s football and basketball teams for years, and play guitar in my daughter’s band. I am a lifelong learner with a winning track record, and passion for personal growth.Let's connect to explore how my strengths and experience can contribute to your organization's success. Whether you're looking to optimize Customer Support operations, drive revenue growth, or enhance customer satisfaction, I'm ready to collaborate and make a meaningful impact.
Billtrust
View- Website:
- billtrust.com
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Director, Customer SuccessBilltrust Feb 2021 - PresentLawrenceville, New Jersey, Us
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Sr Manager, Customer SupportBilltrust Aug 2018 - Feb 2021Lawrenceville, New Jersey, Us
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Client Services ManagerBilltrust Sep 2014 - Jul 2018Lawrenceville, New Jersey, UsBilltrust accelerates cash flow by automating invoice delivery, invoice payment and cash application. Companies can improve operational efficiency throughout the invoice-to-cash process with electronic invoicing and payments in a flexible, cloud-based solution. Finance executives and A/R specialists love and recommend Quantum, Billtrust’s payment cycle management solution, for the remarkable cost savings, ease-of-use, and improved customer satisfaction rates.Check out our website to request a demo, https://www.billtrust.com/request-a-demo/, to learn how Billtrust can help your organization!
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Account Executive / Technical Project ManagerBilltrust Jul 2012 - Sep 2014Lawrenceville, New Jersey, UsCustomer SuccessTechnical Project ManagementKey Account ManagementNew Product Design and ImplementationXML designTeam recognized for Remarkable Service and Support
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PrincipalQuality Management Group Dec 2011 - Feb 2021Quality Management Group (Qmg) is an independent quality assurance organization specializing in customer experience and satisfaction.Qmg combines statistical expertise with a thorough understanding of the customer experience to provide quality programs that produce actionable results and feedback. We have the tools and expertise necessary to measure and quantify quality in a way that provides the root cause data necessary for continuous improvement.We are dedicated to ensuring that the quality services we provide are built on professionalism, integrity, and statistically sound methodology. We take pride in helping our clients’ reach their highest quality potential.
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Vice PresidentThe Paisley Group May 2007 - Dec 2011Responsible for all operations, client services, negotiations, budgeting, forecasting, and strategic planning.Selected Achievements:• Orchestrated operations and support for a team of over 40 employees, ensuring top-tier service delivery and maintaining a remarkable 100% client retention rate.• Dramatically improved the company's bottom line by over 50% through strategic operational reforms and cost-efficiency measures.• Successfully navigated the company through a critical transition of ownership, maintaining operational stability and employee morale.• Championed numerous process improvements, directly resulting in increased efficiency, productivity, and client satisfaction. -
Director Of Audit OperationsThe Paisley Group Jul 2004 - Apr 2007Responsible for all US and Canadian audit operations.Selected Achievements:• Elevated operational efficiency and production by over 60%, through implementing strategic process enhancements and fostering a culture of continuous improvement.• Led a dedicated team of 14+ auditors, instilling best practices in audit methodologies and ensuring high standards of quality and precision.• Spearheaded major software and server upgrades, significantly improving system reliability, data integrity, and operational capacity.• Cultivated a highly skilled audit team, adept in navigating complex audit landscapes and delivering exceptional audit reports.
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AuditorThe Paisley Group Jul 2003 - Jun 2004Audited Directory Assistance and Toll call centers throughout North America. Responsible for quality monitoring and data accuracy.
Andrew Matson Skills
Andrew Matson Education Details
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University Of Colorado DenverPsychology & Communications -
Electronic Technical InstituteBusiness Management And Accounting
Frequently Asked Questions about Andrew Matson
What company does Andrew Matson work for?
Andrew Matson works for Billtrust
What is Andrew Matson's role at the current company?
Andrew Matson's current role is Dynamic Customer Support & Success Leader | Experienced Fintech & SaaS Professional.
What is Andrew Matson's email address?
Andrew Matson's email address is an****@****ght.com
What is Andrew Matson's direct phone number?
Andrew Matson's direct phone number is +130366*****
What schools did Andrew Matson attend?
Andrew Matson attended University Of Colorado Denver, Electronic Technical Institute.
What skills is Andrew Matson known for?
Andrew Matson has skills like Leadership, Analysis, Telecommunications, Project Management, Process Improvement, Strategic Planning, Team Building, Team Leadership, Program Management, Business Development, Integration, Call Centers.
Who are Andrew Matson's colleagues?
Andrew Matson's colleagues are Sean Mulvey, Lilia Miller, Adam Renner, Aliesa Jackson, Elizabeth Shields, Sophie Roullet, Kishor Hasurkar.
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