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As a product management executive who has led teams as large as 15, I help growth-stage companies define their strategies, launch new products, and increase Net Revenue Retention. The biggest questions I help resolve include:*What’s our strategy for improving Net Revenue Retention and achieving the rule of 40?*How do we ensure that our investment in product aligns with our business strategy?*What process can we put in place to ensure the team works collaboratively with greater transparency across the company?I have been told that I “lead with heart” resulting in the highest employee engagement score at Gainsight. My impact on culture has extended across the company through poetry and even rap!As a champion of Gainsight's Human First culture, I presented to the entire company a children's story on Being Human in an AI World: https://www.blurb.com/books/12096650-being-humanAnd to showcase one of my favorite Gainsight values - Childlike Joy - the Em Minh Em in me rapped our team goals: https://www.linkedin.com/feed/update/urn:li:activity:6770876848705556480/I am also passionate about helping startups and small businesses thrive. It's a joy to be a part of Berkeley Angels and the Small Business Association SCORE as an investor and advisor. My parents immigrated here from Vietnam and took us from food assistance to self-sufficiency by starting their business. 40 years later we are still running it. Many false starts and sleepless nights could have been saved by any SCORE mentor.https://www.score.org/siliconvalley/profile/minh-phan
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Vp ProductSugarcrmSan Jose, Ca, Us -
Vp Product ManagementGainsight 2017 - 2024San Francisco, California, Us#1 Customer Success platform, a Vista Equity Partners company• Promoted from Senior Director to VP. Led team of 15. Team goals by Em Minh Em: https://www.linkedin.com/feed/update/urn:li:activity:6770876848705556480/• A champion of Gainsight's Human First culture. Presented to the entire company a children's story on Being Human in an AI World: https://www.blurb.com/books/12096650-being-human• Launched Revenue Optimization product line, differentiating Gainsight as the Net Revenue Retention platform. New products are helping Sales and CS collaborate on renewals and expansion.• Launched Gainsight’s first AI feature, enabling users to identify and explain churn risks and expansion potential.• Owned the in-product experience, including analytics, instructions, tours, and chatbot, contributing to a 135% increase in Net Promoter Score.• Localized Gainsight to expand into the Japanese market.• Executive sponsor for Cisco, Adobe, Dell, Splunk, ADP, and Zoom. -
AdvisorVarious Startups And Small Businesses 2015 - 2024Coaching leadership teams on sales, customer success, and product strategy• Opus Match - AI-Powered talent matching for healthcare staffing agencies• Cass - AI Chatbot making quality mental health care affordable and accessible• ManageCasa - Property Management Software for homeowners associations• SBA SCORE - Mentoring small business clients
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Director Of Product Management (Cloud Backup Acquired By Carbonite)Seagate Technology 2013 - 2016Fremont, Ca, Us• Repositioned cloud backup service to focus more on data security, leading to 8 quarters of revenue growth.• Launched Microsoft Azure partnership, resulting in 60% increase in pipeline.• Trained 30 Product Managers on opportunity sizing and business case development, improving the team's ability to identify and prioritize new product opportunities.• Led product response to Gartner survey, improving “Completeness of vision” position. -
Principal Product ManagerSymantec 2006 - 2013San Jose, California, Us• Launched small business tailored solution, protecting ~100K customers and delivering ~ 100’s of million in annual revenue• Provided renewal visibility and launched up-sell programs, driving >30% of new business and 5 straight quarters of growth• Integrated Vontu acquisition, enabling data security across email and web• Product ownership of solutions that enabled end users to be productive while secured: Mobile Applications Management, Protection Suite, Messaging Gateway, Mail Security for Exchange, Mail Security for Domino, and Scan Engine. These solutions drove hundreds of million in annual revenue.• Key customer/partner engagements included: US Postal, Unicredit, Daimler, CDW, Insight, Dell -
Senior Financial Analyst, Peoplesoft CrmOracle 2001 - 2004Austin, Texas, Us• Provided analysis, budgeting, and sales planning for $100M product line • Automated reporting using Excel VBA, saving team 400 hours annually• Reviewed Sales contracts at quarter end, ensuring rev rec compliance
Minh Phan Skills
Minh Phan Education Details
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University Of MichiganMarketing -
University Of California, BerkeleyFinance
Frequently Asked Questions about Minh Phan
What company does Minh Phan work for?
Minh Phan works for Sugarcrm
What is Minh Phan's role at the current company?
Minh Phan's current role is VP Product.
What is Minh Phan's email address?
Minh Phan's email address is an****@****ail.com
What is Minh Phan's direct phone number?
Minh Phan's direct phone number is +140825*****
What schools did Minh Phan attend?
Minh Phan attended University Of Michigan, University Of California, Berkeley.
What are some of Minh Phan's interests?
Minh Phan has interest in Economic Empowerment, Politics, Education, Environment, Science And Technology, Human Rights, Health.
What skills is Minh Phan known for?
Minh Phan has skills like Certified Information System Security Professional, Enterprise Software, Go To Market Strategy, Cloud Computing, Saas, Product Management, Mobile Technology, Mobile Applications, Finance, Security Appliances, Virtualization, Business Alliances.
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