BotPenguin is an innovative AI chatbot platform that helps businesses create automated, personalized customer interactions across multiple channels.As Manager of Sales and Customer Success, I lead growth initiatives and ensure outstanding experiences for our business clients and partners. My core responsibilities include:- Built and now manage a high-performing Sales and Customer Success team, fostering a collaborative, results-oriented culture.- Continually refine… Show more BotPenguin is an innovative AI chatbot platform that helps businesses create automated, personalized customer interactions across multiple channels.As Manager of Sales and Customer Success, I lead growth initiatives and ensure outstanding experiences for our business clients and partners. My core responsibilities include:- Built and now manage a high-performing Sales and Customer Success team, fostering a collaborative, results-oriented culture.- Continually refine strategies for customer acquisition, onboarding, and retention to meet evolving market needs.- Actively drive new business and partnership opportunities, broadening BotPenguin’s market presence.- Design and implement streamlined onboarding processes to enhance client transition and optimize product adoption. That accelerates time-to-value, achieving a 20% faster implementation and a 98% client satisfaction rate within the first 15-20 days.- Strategically align sales initiatives with client needs and current market trends to achieve and exceed targets.- Analyze key performance metrics and customer feedback, making data-driven adjustments to ensure team and client success. Show less

Kylas is a SAAS-based sales and marketing automation CRM that helps you identify the right sales opportunities & supports your sales efforts to increase your chances of successMy roles and responsibilities:1) Keep the team high on motivation and knowledge and make sure all the support and assistance are required to achieve their daily goals2) Accountable for the attainment of month-on-month new customer acquisition targets.3) Cross-functional collaboration: Marketing, Sales… Show more Kylas is a SAAS-based sales and marketing automation CRM that helps you identify the right sales opportunities & supports your sales efforts to increase your chances of successMy roles and responsibilities:1) Keep the team high on motivation and knowledge and make sure all the support and assistance are required to achieve their daily goals2) Accountable for the attainment of month-on-month new customer acquisition targets.3) Cross-functional collaboration: Marketing, Sales Development, Pre Sales, Sales Operations, Legal, and Finance.4) Responsible for handling Enterprise client's requirements and onboarding them to the Kylas platform by providing the relevant solution Show less

My roles and responsibilities:1) Help the Organization drive sales efficiencies across New Sales, Renewals/Upsells, and Field Sales processes for businesses selling at high velocity/high volume.2) Develop and manage the SMB sales pipeline, prospect and assess sales and move many transactions simultaneously through the sales pipeline.3) Introduce Kylas Solution to appropriate buyers within the Targeted Geographical Market4) Perform Client-need Analysis, and track their pain… Show more My roles and responsibilities:1) Help the Organization drive sales efficiencies across New Sales, Renewals/Upsells, and Field Sales processes for businesses selling at high velocity/high volume.2) Develop and manage the SMB sales pipeline, prospect and assess sales and move many transactions simultaneously through the sales pipeline.3) Introduce Kylas Solution to appropriate buyers within the Targeted Geographical Market4) Perform Client-need Analysis, and track their pain points to develop a reach-out strategy. Show less

Techjockey is an IT E-commerce platform, which is utilized by numerous Software and IT Infrastructure solution providers across the globe to showcase, market and resell their product to the audience on our platformMy role and responsibility here are:--Handling strategic alliances through partnerships with Software OEMs PAN India. -Planning and developing bespoke sales and growth strategies-Coordinating and negotiating commercials for onboarding big vendors.-Help partners… Show more Techjockey is an IT E-commerce platform, which is utilized by numerous Software and IT Infrastructure solution providers across the globe to showcase, market and resell their product to the audience on our platformMy role and responsibility here are:--Handling strategic alliances through partnerships with Software OEMs PAN India. -Planning and developing bespoke sales and growth strategies-Coordinating and negotiating commercials for onboarding big vendors.-Help partners through the Business model transition. Show less

-On-board IT software companies to resell and market their products through Techjockey's portal.-Helped the sales team to find out suitable software as per customer requirement-Managed and cataloged complete portfolios from 500+ vendors in different industries, including price points, battle cards, and USPs-Regular auditing to clean up the e-commerce platform.-Sharing feedback to improve customer experience

Learned Amazon Web Services (AWS) offerings and it's modules