Anmol Khandelwal Email & Phone Number

India

*Managing a portfolio of 8 clients with yearly TPV of USD 1.5 Billion in both Payins and Payouts from various industries such as gaming, e-commerce, ride hailing, remittance and HR services etc. *Prioritize discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals*Conducting regular MBRs, QBRs and weekly calls as per client requirements and providing excellent… Show more *Managing a portfolio of 8 clients with yearly TPV of USD 1.5 Billion in both Payins and Payouts from various industries such as gaming, e-commerce, ride hailing, remittance and HR services etc. *Prioritize discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals*Conducting regular MBRs, QBRs and weekly calls as per client requirements and providing excellent customer services. *Becoming “voice of customer feedback” to internal DLOCAL teams and develop effective long-term key customer relationships Show less

*Provided assistance to B2B clients over tickets in order to manage their day-to-day payment operations. *Worked as the CSA team's POC for refunds and updating the team of any updates pertaining to LATAM, EMEA, and APAC.*Helped CSMs deliver exceptional customer services to a Tier-0 account in the e-commerce business with a $20M TPV monthly volume.*Managed a Job portal client, by monitoring their conversion rates, volumes, refunds and chargebacks rate with a monthly volume of $800k… Show more *Provided assistance to B2B clients over tickets in order to manage their day-to-day payment operations. *Worked as the CSA team's POC for refunds and updating the team of any updates pertaining to LATAM, EMEA, and APAC.*Helped CSMs deliver exceptional customer services to a Tier-0 account in the e-commerce business with a $20M TPV monthly volume.*Managed a Job portal client, by monitoring their conversion rates, volumes, refunds and chargebacks rate with a monthly volume of $800k TPV.* Mentored and trained new joiners with dLocal culture and skillset related to become an effective CSA. Show less

*Managed the team of 8 ICs to meet all SLAs relative to any cross-department, undertaking their performance management activity, solving doubts for them according to FNMA guidelines*Monitored Looker dashboards to check KPIs, volume, and queue backlog% of the team to ensure high standards of processing and keeping in pace with parent functions SLAs and TATs.*Level 1 escalation POC for internal and external stakeholders, enabling cross-team collaboration to achieve long-term… Show more *Managed the team of 8 ICs to meet all SLAs relative to any cross-department, undertaking their performance management activity, solving doubts for them according to FNMA guidelines*Monitored Looker dashboards to check KPIs, volume, and queue backlog% of the team to ensure high standards of processing and keeping in pace with parent functions SLAs and TATs.*Level 1 escalation POC for internal and external stakeholders, enabling cross-team collaboration to achieve long-term goals.*Collaborated with Manager and Director to design and implement new internal procedures to achieve Operations Excellence Show less

*Shifted to a pilot team of experienced contributors, capable of fluidly working interchangeably between cross-departments.*Coordinated with various US Insurance Companies, Agencies, Lenders, and Title companies to fulfill loan file requirements. *Awarded an All-Star award in April 2021 amongst 30 + Analysts for performing over & above +25% of the monthly targets.

*Analyzed various checkpoints related to the credit and disclosure portion along with a review of the signed closing package, approved disbursement for approx. $200 million of the loan amount. *Trained and guided 8 new joiners who later became top performers in the team.*Awarded Rookie for the month in January 2021 amongst 150 + Analysts in the Funding Review Team.

New Delhi Area, India

*Assisting Senior Relationship Manager in preparation of business presentations, appraisal notes and other requisite documents.*Preparing Balance Sheet and P$L analysis of prospective Borrowers.* Strengthen Customer relationship by consciously coordinating on day to day basis client's transaction requirements.