1. Effectively respond to selected customer inquiries, quickly and efficiently while providingclear and professional customer communication;2. Delivering remote installation, configuration, and support for new & existing Riva Cloudand Riva On-premises customers and internal teams;3. Providing remote troubleshooting and technical support to Riva customers;4. Assisting in testing and documentation of installing and configuring Riva for customerprojects;5. Documenting activities in Zendesk and creating related development tickets in an issuetracking tool such as Jira;6. Escalating support calls to senior team members as required;7. Maintaining knowledge base and related resources and helping customers self-serve;and Such further and other duties as the Company may from time to time require.

1. Run the store front operations2. Inventory Control and Management3. Accounts Receivable4. Cash Management5. Marketing and customer support and bringing new projects, sales. 6. TELUS/ KOODO and Computer store sales and operations7. repair computers and cell phones and residential IT tasks.

• Working knowledge of Windows active directory for Creating and disabling user accounts, set up new security groups and manage them • Working knowledge of MS admin and Exclaimer portal to delete and create user email accounts, set up their signatures and assign licenses to it• Assisting clients with any kind of software and hardware issues• Working knowledge of windows server 2016/2019, Microsoft Exchange 2016, Office365, SharePoint online• Whether it's checking an event or error log, verifying a connectivity issue or restoring backups, troubleshoot using a RDS to quickly allow employees in any location to resume their work• Setting users up for success by assisting with employee onboarding and subsequent coaching around subjects like Microsoft Office, WatchGuard set up, and privacy and data security training• Identifying the reoccurring incidents and escalate them to the Compliance and IT Operations Manager, and partner with them in finding an appropriate solution• Updating troubleshooting documents and share solutions with the team

• Upgrading Win 7 laptops and towers to Win 10 through network (PXE Imaging Process).• Making Sure the data has been backed up prior to the upgrade.• Removing and Adding the laptops in AD.• Installing the requested application through SCCM.• Help users Remapping requested Network Drives and install printers.• Walk users through win 10 updated features (like docking station connection, Monitor connection).• Troubleshooting and Help desk support.

• Troubleshoot various desktop applications including Microsoft Office Suite 2011 - 2016, Microsoft Outlook 2011 - 2016, Microsoft Windows XP/7/10, proprietary applications, network connections, networked printers.• Process user account administration tasks in Active Directory such as creating user objects, security groups.• Respond to and troubleshoot inbound calls and Emails in a timely and accurate manner.• Create tickets and route escalated calls to remote teams.• Setting up new offices and moving Hardware.• Remoting in to the computer to fix issues

o Diagnose and Repair Computers and Laptopso Identify and Troubleshoot hardware problems and tearing Down and replacing computer and laptop parts like RAMs, HDDs, graphic cards, Wi-Fi cards o Fixing Software problems like updating OS, installing windows, Virus Cleanup, installing MS office, email setupo Working knowledge with Windows 7, 8, 8.1 and 10 and Mac IOS o Specialize in Repairing Samsung Phoneso Repairing experience of Apple products like Iphone, Ipads and Macbookso Helping customer through Remote Support when requiredo Run the store front Operations -Taking Phone Calls, Dealing with Customers, Cash Management o Digital promotion planner and managero Knowledge of Accounting Software “Sage”

o Answer Customer calls regarding existing accounts, respond to questions and concerns about services and escalate call properlyo Consult with customers to evaluate needs and determine best optionso Upgrade Services and offer additional services, packages or options like Doing Hardware upgrades, new line activations and changing price planso Assist customers in understanding their billed charges, products and features.o Knowledge of processing basic transections like performing Transfer of Responsibility, Changing Price plans, Porting in Numbers, call transfers as per customer querieso Assist customer in registering online accounts and understanding all the featuresso Being updated as of the policy and price plan changes.o Address customers service inquiries in timely and accurate manner.o Give accurate and appropriate answer to customer’s questions, troubleshoot technical (device related) and account issues and try to give one call resolution.

o Repairing Mobile Phones form different OEMs like Samsung, LG, Sony, Alcatel and HTCo Updating the software in devices through computerso Testing the devices with OEM provided apps and keeping the resultso Test whole functionality of the device and repair it as per the faulto Follow all the ESD Procedures

1. Data Entry2. Advanced knowledge of working with MS Word, Excel and PPT3. Manage Files4. Make Payments for Truck Drivers

Working knowledge of HP QC ALM, QTP and JIRA Knowledge of Automation, Manual, UAT and Performance Testing

Website Content WritingSEO Work (Keyword Searching, Making Title, meta and description tags) and IT Website Solutions