Anmol Sharma Email & Phone Number

Barrie, On, Ca

Developed full stack website solutions for support various business processes.Developed Mobile/Tablet Application solutions to support the field operations.

Barrie, Ontario, Canada

Barrie, Ontario, Canada

Barrie, Ontario, Canada

• Coordinated with Level 1 technical support specialists to take over calls outside their level of support.• Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.• Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.

Barrie, Ontario, Canada

• Worked for BestBuy as the first point of contact via phone for millions of customers in CA and US.• Provided assistance and solutions to the customer regarding the Orders; Worked in Salesforce as well to keep track of conversations between me and the customer.• Closely dealt with marketplace vendors to solve problems whether related to a product or and shipment.

Barrie, Ontario, Canada

• Created Excel Sheet using (.xlsm, .xls) VBA coding and extracting data from the different data sources and did data analysis on different software used by users in the organization.• Learned scripting in SAP; learned about ALM for QA and how to log defects.• Worked in TOAD (SQL Environment); Participated in Retrospective (Scrum) meetings.• Made Data Models that help to track down the tickets which are technically completed in SAP but notifications related to those notifications are still in progress.• Build many other models in Tableau and Excel sheets using VBA which helps Businesses to perform and implement the activity/requirements flawlessly.

Toronto, Canada Area

• Guaranteed the security and integrity of all systems and networks within the Ontario Public Service while uploading the OPS policy and the required packages/applications on the Devices of the government.• Provided the solutions to Ministers and Deputy Ministers related to IT issues.• Established good relations with clients by providing Perfect solutions for issues, Excellent communication skills and Great Time Management skills.

Bachelor Of Technology - Btech, Software Engineering

Advanced Diploma, Computer Programming, 3.8/4.0 Gpa

High School, Non-Medical, 83%