Creative (Trainer, Ios Technician)
CurrentPerform Personal Training Sessions, Workshops, and technical support/troubleshooting. Assistance with data migration, document conversion, multimedia workflow applications.Significant additional roles (not included in job description)Visuals Assistant - Hard drive imaging, installing signage, cable managementSTAT Coordinator - Led “Staying Ahead Training” program, developing skills with team for newly released software/products.Events coordinator - Set up audio/visual system for in-store events, as well as coordinating with guests and performers.Product Inventory - Assisting operations team with product inventory counts on multiple occasions; maintaining database of Creative team suppliesScheduling - Managing schedules, assigning shifts, breaks, and roles on a day-to-day basis, working within multiple database systems.NPS Reporter - Analyzed and reviewed customer feedback scores (Net Promoter Score, or NPS) with coworkers, scheduled meetings to discuss results, and developed tactics and strategies to best improve our performance.GYOC Coordinator - Facilitating the training of aspiring coworkers in “Grow Your Own: Creative” program, helping them attain Apple Certification for professional level applications, as well as developing training techniques for adult learning.