Highly skilled and proficient IT professional accomplished in providing top quality technical support for customers, field service agents, and colleagues for cellular products and networking systems. Recognized and respected as an expert in effectively responding to diverse system issues with a genuine interest in evolving technologies and high system performance, customer needs, and service quality goals. Versatile as a strong leader and team contributor with excellent work ethic, productivity and interpersonal skills. Has a history of success communicating with diverse clientele, promoting optimum team performance, stepping up to work across functions and fostering a collaborative environment across all professional levels.