Provide program management and strategic initiative support to the USDA Food, Nutrition and Consumer Services (FNCS) Agency Office of Information Technology.

Led corporate initiative to:• Improve company program/project management performance and reporting.• Standardize program and project-related governance processes based on industry best practices.• Facilitate knowledge transfer by centralizing tools and techniques.

Led statement of work review, software services procurement and implementation work through successful Phase 1 Go Live decision for large scale, highly complex and business-critical IT project. Work included:• Collaborating with internal customer and external vendor project managers to develop a detailed, cross-functional and multi-phase project plan (Microsoft Project Schedule)• Creating project governance deliverables to share project information and obtain key stakeholder decisions• Managing project staffing requests and changes across departments• Performing risk identification and management• Resolving issues and controlling project scope• Coordinating on-site vendor configuration requirements workshops

Provided full life cycle IT project management and business process improvement services to the Office of Information Technology’s Application Development Branch at the USDA Food, Nutrition and Consumer Services (FNCS) Agency.● Drafted executive presentation decks and communications● Provided project management support services for major infrastructure upgrade initiative addressing 19 custom SharePoint 2007 Intranet applications● Drafted SharePoint Intranet platform standard operating procedures and developed agency's first Intranet Governance Plan● Led SharePoint 2007 to SharePoint 2016 infrastructure upgrade project● Developed templates including Service Level Agreement, detailed project plans (using MS Project schedule), major project/initiative weekly status report, post-deployment plan, RACI matrices and SharePoint requirements matrix● Drafted and maintained extensive compliance documentation (A&A) for SharePoint Intranet● Successfully managed public-facing SuperTracker application development project from RFP through launch (SuperTracker.usda.gov)● Led SharePoint 2007 infrastructure upgrade project to virtualize servers● Led internal development projects including:> Agency Priority Planning System - internal system to automate Agency Priorities and Strategic Initiatives tracking and reporting> Agency Dashboards - internal business decision support system for FNS Administrator and Under Secretary - 15 dashboards and project tracking application> Enterprise Work Assignment Tracking (EWAT) - custom enterprise work assignment tracking application with multiple instances customized to meet customer business needs (also served as agency functional SME for product)> Server Object Resource Tool - internal server naming/deployment tool> Project Reporting Application - internal IT project reporting tool (also provided rollout training to OIT staff)

As Professional Services Manager:• Facilitated software demonstration capability strategy and developed plans for implementation across six departments and three geographical regions.• Managed electric vehicle hardware project with teams in two regions.• Coordinated launch of new corporate web site.• Managed three major and one minor .Net software platform releases with budgets totaling more than $4 million and teams of 20+ staff and consultants.• Led efforts to implement SharePoint project management tool (PMPoint) for consistent issue, risk, action, change request, and status tracking.• Directed evaluation, selection, and implementation of new timekeeping and expense system (Replicon).

 Implemented quality management plan for 80+ person company. Directed quality assurance reviews, and reported findings to management. Oversaw audits for maintaining CMMI appraisal rating. Helped define the company’s strategic planning processes. Incorporated industry best practices into Ventera’s IT processes. Created Methodology Asset Library to disseminate best practices. Maintained Centers of Excellence information on company intranet.

 Identified how to implement the CMMI framework, and developed compliant process documentation. Achieved “maturity level 2” within ten months. Propelled staff to adopt changes in the way they worked to achieve compliance. Liaised with CMMI expert to interpret correct implementation of new processes. Translated massive amounts of information into the CMMI framework.

 Created functional requirements to meet business needs. Performed troubleshooting of operations to identify problem areas and determine effective solutions. Provided customer service guidance to technical and non-technical staff who worked with internal and external clients. Maintained company information standards across multiple systems and platforms.

 Coordinated implementation of a new business strategy by motivating senior managers to accept a new way of doing business. Determined which business rules would make various components work together most efficiently, and implemented improvements to business processes. Developed risk management plan after assessing project risks.

 Helped establish standards for the company to structure its information. Trained staff on effective use of corporate systems. Analyzed corporate information to address data entry and capture problems. Initiated push technology and other knowledge management initiatives. Managed implementation of a new payroll system. Created, managed, and marketed physical and virtual Learning Center for 150+ employees. Designed and implemented career development system. Developed and managed a database to capture business processes and important corporate information.

 Wrote documentation for the finance team to standardize budget processes. Conducted overseas field training to teach accountants a custom invoicing system. Trained staff on standard project backstopping procedures. Wrote training documentation for project backstopping staff.