Ann Crommie Email & Phone Number

San Francisco Bay Area

Responsible for department hires, terminations, annual reviews, and maintaining staffProvided open door communication to staff and the company as a wholeInspired coworkers to attain goals and pursue excellenceIdentified opportunities for improvement and made constructive suggestions for changeWorked with team on resolving challenging issues and problemsInteracted with employees and consultants on all levels to help resolve IT-related issues Ensured a customer… Show more Responsible for department hires, terminations, annual reviews, and maintaining staffProvided open door communication to staff and the company as a wholeInspired coworkers to attain goals and pursue excellenceIdentified opportunities for improvement and made constructive suggestions for changeWorked with team on resolving challenging issues and problemsInteracted with employees and consultants on all levels to help resolve IT-related issues Ensured a customer service-oriented IT operations cultureProvided knowledge transfer to Systems Administrator/IT CoordinatorWorked with stakeholders to establish optimal platforms and application sets for end usersWorked with stakeholders on reporting needs and data flow between business applicationsInitiated and implemented improvements in all areas of IT responsibilityServed as an main escalation point of contact for all IT-related mattersApproved the IT Department’s invoices for the Accounting DepartmentProvided patch installation, software updates, maintenance, and upgrades (software and hardware) through EOL cycleResponsible for utilizing tools and equipment involved in performance of essential functions of systemsDesigned and developed systems making specific determinations about system performanceProvided assistance to testers and support personnel as needed to determine system problemsBuilt and maintained vendor relationships and managed the purchase of hardware, software products, and other IT suppliesNegotiated all IT related contracts Conducted Initial training process intro to IT department for new hiresImplemented asset management for IT hardware and softwareWorked with HR on employee termination management for employees and temporary staffHandled file archiving and storage for terminated employee accountsCleanup of outdated accounts and logins Show less

INDEPENDENT CONTRACTOR, Mar 2009 – Aug 2011Planned, designed, implemented, and troubleshoot Windows and Citrix server environmentsBuilt and modified systems to meet customer specificationsImplemented solid, well thought out, technical recommendationsInstalled various software applications to specificationsApplied patches and upgrades to operating systems and layered softwareCreated accounts and permissions using Active DirectoryLocal and network printer setups

Responsible for the selecting, developing, and retaining a diverse Systems Engineering team of high performing individuals that includes: Microsoft server, Microsoft desktop, Citrix, Linux, Database, and Network Engineers Lead, defined, and directed the troubleshooting and communication processes for monitoring, recovery, escalating, and reporting for a 7/24/365 organization with high volume applicationsContributed new technology information, analysis, recommendations, strategic… Show more Responsible for the selecting, developing, and retaining a diverse Systems Engineering team of high performing individuals that includes: Microsoft server, Microsoft desktop, Citrix, Linux, Database, and Network Engineers Lead, defined, and directed the troubleshooting and communication processes for monitoring, recovery, escalating, and reporting for a 7/24/365 organization with high volume applicationsContributed new technology information, analysis, recommendations, strategic thinking, and direction Worked with and provided leadership to stakeholders, customers, and virtual team members to help ensure solutions fit within the design of the company’s IT objectivesEnsured client satisfaction, delivered on schedule, and on budget. Reduced the company’s contract spending by $500,000 through re-negotiating, reworking, and eliminating unnecessary licenses and support renewalsA level four Engineer that works side by side with engineers when needed Show less

Responsible for planning, designing, implementing, maintaining, and troubleshooting the Windows and Citrix server environmentsBuilt and modified systems to meet project and user requirementsApplied patches and upgrades to operating systems and layered software Made solid, well thought out, technical recommendations to the designated supervisorWorked with IT, IS, Telecom, Database, and Software Development departments as needed to coordinate activitiesProvided technical… Show more Responsible for planning, designing, implementing, maintaining, and troubleshooting the Windows and Citrix server environmentsBuilt and modified systems to meet project and user requirementsApplied patches and upgrades to operating systems and layered software Made solid, well thought out, technical recommendations to the designated supervisorWorked with IT, IS, Telecom, Database, and Software Development departments as needed to coordinate activitiesProvided technical support for project implementations and suggested design layoutsResponsible for completing support requests in a timely and efficient manner to resolve complex problems/issues that arise, including issues with: server software and hardware, client software and hardware, accounts, network printers and routersWas a mentor to the Support Services and Level I System Engineers Show less

Responsible for diagnosing and solving medium to advanced level computer, networking, and user account related problems in a WAN, and Windows 4.0/3.51/2000/2003 networkCreated and modified AD, UNIX, and VMS accounts. Solved connectivity issues for computers, WinTerms, routers, hubs, modems, and printersParticipated in the conversion process from a LAN environment into a WAN environmentHad a major roll in converting a WinFrame to a MetaFrame environmentSupported and trained… Show more Responsible for diagnosing and solving medium to advanced level computer, networking, and user account related problems in a WAN, and Windows 4.0/3.51/2000/2003 networkCreated and modified AD, UNIX, and VMS accounts. Solved connectivity issues for computers, WinTerms, routers, hubs, modems, and printersParticipated in the conversion process from a LAN environment into a WAN environmentHad a major roll in converting a WinFrame to a MetaFrame environmentSupported and trained employees how to use MS Word, Excel, PowerPoint, and Outlook Configured connections for Citrix Program Neighborhood. Show less

Helped clients stay productive by supporting them with PC and WinTerm connectivityProvided solutions to problems and taught clients how to use Microsoft Office 97Supported clients with Insyst software, which is used for medical billing purposesGenerated and transmitted reports to remote printers using DCL and the Telnet protocol on a VMS Stopped, reset, started and initialized printer ques to receive data remotelyAssisted clients with troubleshooting cable… Show more Helped clients stay productive by supporting them with PC and WinTerm connectivityProvided solutions to problems and taught clients how to use Microsoft Office 97Supported clients with Insyst software, which is used for medical billing purposesGenerated and transmitted reports to remote printers using DCL and the Telnet protocol on a VMS Stopped, reset, started and initialized printer ques to receive data remotelyAssisted clients with troubleshooting cable connectivityHelped clients stay positive through reconfigurations and Year 2000 upgrades Show less

Associate Of Applied Science Degree In Networking Technology

3.96 GPA

Associate Of Applied Science Degree In Electronics Technology

3.96 GPA

Education record