Ann Danner Email & Phone Number

US

• Lead a team of claims adjusters handling bodily injury, property damage, and collision exposures on three programs for large, quickly growing, auto logistics client.
• Oversee file handling on 1,000 exposures with exposure approaching $60M in reserves. Direct high exposure and litigated claims with exposures up to $10,000,000.
• Developed and implemented multiple training and processes to improve file outcomes through collaboration with client.
• Responsible for hiring representatives, examiners, and complex/litigation specialists across program in multiple offices.

Des Moines, Iowa, US

Responsible for satisfying ignition interlock program requirements for 43 states, fulfilling interval reporting for full fleet devices, and realigning department to improve service delivery and efficiency.

Boston, MA, US

Created the environment for claims professionals to deliver peace of mind to customers. Accountable for loss costs, expense adjustment, customer experience, and employee engagement for Personal Lines Auto Physical Damage (APD) claims for half of the country through management of 500 employees. Implemented new operating model and management system. Executed.

Boston, MA, US

Led a national team of 320 support employees responsible for supporting 5,600 claims employees processing more than 400,000 transactions monthly. Partnered with all lines of claims to remove non-value added activities from adjusters, to improve existing processes and to expand menu of services. Responsible for operational performance and adherence to.

Boston, MA, US

Directed national processes and owned results for Inside Auto Claims operation of 300 examiners that handled an average of 33,000 physical damage exposures/month. Accountable for driving loss cost activities as well as quality, efficiency, and customer service metrics. Developed and implemented national load balancing model and coordinated desk adjusting.

Seattle, WA, US

Led a claims unit with responsibility for operations and results of up to eight teams. Developed and tracked metrics. Managed a total span of 80 across six offices. Solely responsible for two national lines of business. Assisted in cross functional projects throughout claims.

Seattle, WA, US

Managed a team of non-injury liability claims examiners providing individual and team coaching to achieve performance objectives. Co-led two national projects that reduced adjusting expense through appropriate vendor selection.

Seattle, WA, US

Managed a team of claims customer service professionals. Coordinated regional drive-in campaign, including developing training, tracking site results, and organizing competitions, which produced the highest national results. Contributed to project team responsible for creating national employee recognition programs.

Seattle, WA, US

Investigated, evaluated, and negotiated bodily injury claims on personal lines liability policies with a focus on detail and fiscal soundness. Mentored newly hired casualty claims adjusters.

Supervised trainees providing performance feedback. Facilitated 12 week classroom training program for new hires. Prepared sales agents and customer service reps for the state licensing exam with outstanding test results.

Advised policyholders and agents on personal lines coverage. Processed changes and posted payments on Allied policies as a licensed agent. Supported customer service department by conducting quality control checks on processed transactions and by providing one-on-one and group mentoring for representatives.