Ann Deweese Email & Phone Number

United States

Provided leadership to Release Management teams and Business Analysts. Fostered and maintained strong relationships with business partners and IT to document requirements and ensure the quality and timely delivery of all scheduled releases. Oversaw all release communications and the development of release schedules and timelines. Established a process with business partners when submitting projects to ensure the most critical projects that align with the core guiding principles recieve the highest priority. Negotiated timelines with business partners and IT to ensure projects are delivered on time.

Dayton, Ohio Area

Provide leadership to a team of Quality Business Analysts who complete user acceptance testing for the Auto and Home business within MetLife. A servant leader who focuses on continuous improvement to improve the overall customer experience as well as employee engagement. I have a strong sense of accountability and hold myself and my team to this standard. I coach my team by focusing on individual core behaviors that ultimately achieve results. I strive to empower my team in order to succeed together.

Provided leadership to the auto and home call center in which I utilized process improvement techniques and leadership skills to increase net promoter score, maintain established service level agreements and develop team members.

As the Vice President of High Net Worth Client Services I achieved the following:• Grew Sales through Service by $50 million new business annually by utilizing change management skills and tactics • Identified and implemented process improvements within call center and operations resulting in efficiency gains and 3% savings in budget year over year• Implemented system technology resulting in 10% increase in annual revenue growth and a savings of $50,000 in operating efficiencies • Increased efficiency by reducing call center utilizing change leadership skills resulting in a savings of $100,000 plus annual savings • Lead project teams for global strategies, new business initiatives and new technology, utilizing project management training and skills resulting in improvements to staffing, recruiting, efficiency gains, policy and procedures implementation and overall improved client services • Hired and retained high performing associates utilizing interpersonal skills and implementing employee initiatives, resulting in an environment of enthusiasm and associate accountability and ownership • Implemented projects and initiatives resulting in improved service level agreements, dedicated service skill set and increased client satisfaction