Ann Fields Email & Phone Number

• Collection Supervisor Commercial collection with the responsibility of managing the Collection team with an assigned portfolio of $44M
• Supervise and direct day-to-day activities of the Collection Team including scheduling, monitoring and reviewing work assignments
• Provide leadership through motivation and guidance
• Ensure account review performed in a timely manner and accounts escalated as needed
• Work effectively with selected outside agency to ensure proper reporting… Show more Collection Supervisor Commercial collection with the responsibility of managing the Collection team with an assigned portfolio of $44M
• Work effectively with selected outside agency to ensure proper reporting and processing of write – off accounts

Dallas/Fort Worth Area

• Commercial collection with the responsibility of managing a team of (14) Credit Analysts with a delinquency of $45M account base.
• Analyzed the credit worthiness of customers by obtaining financial statements and reported exceptions to management
• Lead, direct and establish goals, objectives, action plans, and timelines for the credit team
• Establish favorable customer-sales-credit relationships and provide support for the entire Western Region. Participated in monthly conference… Show more Commercial collection with the responsibility of managing a team.
• Establish favorable customer-sales-credit relationships and provide support for the entire Western Region. Participated in monthly conference call.
• Developed and maintained approval for formal performance improvement plan including DSO, Currency, and Serious Past Due. Measured results against plan

Dallas/Fort Worth Area

• Senior Collections RepresentativeConsumer collections position that involved collection of past due receivables and establishment of payment arrangements based upon company guidelines.
• Ensured consistent and equitable treatment was enforced regarding customer's payment habits, in compliance with the Fair Debt Collection and Fair Credit Reporting Acts
• Updated and maintained customer files also resolved disputes, including insurance deficiency balances
• Forecasting, preventing… Show more Senior Collections RepresentativeConsumer collections position that involved collection of past due receivables and establishment of payment arrangements based upon company guidelines.
• Forecasting, preventing potential losses through repossessions or charge off
• Provided daily reporting to upper management on weekly/monthly goals

Dallas/Fort Worth Area

• January 1995 – February 2002 (7 years 2 months)Dallas/Fort Worth Area Assisted the Corporate Training Manager, Paramus, New Jersey in recruiting, staffing, managing, and developing training programs. This included.
• Designed, developed and authored training documents specifically designed to produce computer based… Show more January 1995 – February 2002 (7 years 2 months)Dallas/Fort Worth Area Assisted the Corporate Training.
• Designed, developed and authored training documents specifically designed to produce computer based training (CBTs)
• Conducted both Needs and Task Analysis to assist with the development and coordination of bi-weekly, monthly and quarterly class schedules
• Guided interactive or application-based classroom environment
• Developed information for technology training class curriculum, including both Technical and Interpersonal skills information

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Associate Of Arts (A.A.), General Studies

Associate Of Arts (A.A.), Design And Applied Arts

Marketing/Marketing Management, General