Ann Fields Email & Phone Number

Collection Supervisor Commercial collection with the responsibility of managing the Collection team with an assigned portfolio of $44M• Supervise and direct day-to-day activities of the Collection Team including scheduling, monitoring and reviewing work assignments• Provide leadership through motivation and guidance • Ensure account review performed in a timely manner and accounts escalated as needed• Work effectively with selected outside agency to ensure proper reporting… Show more Collection Supervisor Commercial collection with the responsibility of managing the Collection team with an assigned portfolio of $44M• Supervise and direct day-to-day activities of the Collection Team including scheduling, monitoring and reviewing work assignments• Provide leadership through motivation and guidance • Ensure account review performed in a timely manner and accounts escalated as needed• Work effectively with selected outside agency to ensure proper reporting and processing of write – off accounts• Established win-win relationship based solution.(this includes both internal and external)• Participated in interviewing, selection and hiring process for Credit and Collection staff• Provide feedback thru daily interactions and thru the established formal appraisal process• Communicate to upper management thru daily reporting and face-to face meetingADDITIONAL DUTIES AND TASK PERFORMED Projects and Events (throughout career)• Successfully planned ,coordinated and executed all team based functions, events and meetings• Solicited and selected participating team members • Created and managed event timelines and budgets• Established and maintain vendor relationships• Contact, negotiated and finalized payments for all participating vendors• Maintain accurate and up‐to‐date records and information for business contacts, vendors, and guests. • Provide research support and complete tasks required for event preparation• Developed theme and the design for the production of printed materials, signage, room set-up and decor Show less

Dallas/Fort Worth Area

Commercial collection with the responsibility of managing a team of (14) Credit Analysts with a delinquency of $45M account base. • Analyzed the credit worthiness of customers by obtaining financial statements and reported exceptions to management • Lead, direct and establish goals, objectives, action plans, and timelines for the credit team • Establish favorable customer-sales-credit relationships and provide support for the entire Western Region. Participated in monthly conference… Show more Commercial collection with the responsibility of managing a team of (14) Credit Analysts with a delinquency of $45M account base. • Analyzed the credit worthiness of customers by obtaining financial statements and reported exceptions to management • Lead, direct and establish goals, objectives, action plans, and timelines for the credit team • Establish favorable customer-sales-credit relationships and provide support for the entire Western Region. Participated in monthly conference call. • Developed and maintained approval for formal performance improvement plan including DSO, Currency, and Serious Past Due. Measured results against plan• Ensure timely and effective communication with all subordinates, managers, and peers through regular team and department meetings. Manage employee personnel files including timesheets, FMLA and STD requests, appraisal evaluations and disciplinary actions • Determine staffing requirements for the credit team, and recommend appropriate changes based on business conditions • Provide reporting and conduct presentations to management on the condition of the Receivables’ portfolio on a regular basis • Pre-screening and interviewing of prospective job applicants to evaluate skill, proficiency, work history, salary requirements, etc.• Make hiring recommendations; establish network with internal and external contacts• Manage dispute resolution team - Researching and verifying PAT, PIA, Trade letters. resolving CMA, Coupon, Pricing errors, and Rebate deductions Show less

Dallas/Fort Worth Area

Senior Collections RepresentativeConsumer collections position that involved collection of past due receivables and establishment of payment arrangements based upon company guidelines.• Ensured consistent and equitable treatment was enforced regarding customer's payment habits, in compliance with the Fair Debt Collection and Fair Credit Reporting Acts• Updated and maintained customer files also resolved disputes, including insurance deficiency balances• Forecasting, preventing… Show more Senior Collections RepresentativeConsumer collections position that involved collection of past due receivables and establishment of payment arrangements based upon company guidelines.• Ensured consistent and equitable treatment was enforced regarding customer's payment habits, in compliance with the Fair Debt Collection and Fair Credit Reporting Acts• Updated and maintained customer files also resolved disputes, including insurance deficiency balances• Forecasting, preventing potential losses through repossessions or charge off• Provided daily reporting to upper management on weekly/monthly goals• Daily contacts made with delinquent customers• Researched and analyzed customer accounts for resolution • Performed skip-tracing duties thru systems provided Show less

Dallas/Fort Worth Area

January 1995 – February 2002 (7 years 2 months)Dallas/Fort Worth Area Assisted the Corporate Training Manager, Paramus, New Jersey in recruiting, staffing, managing, and developing training programs. This included Policy and Procedure development, training, and employee relations. Provided needed leadership to the Training and Web-based development teams in the absence of Senior Manager.• Designed, developed and authored training documents specifically designed to produce computer based… Show more January 1995 – February 2002 (7 years 2 months)Dallas/Fort Worth Area Assisted the Corporate Training Manager, Paramus, New Jersey in recruiting, staffing, managing, and developing training programs. This included Policy and Procedure development, training, and employee relations. Provided needed leadership to the Training and Web-based development teams in the absence of Senior Manager.• Designed, developed and authored training documents specifically designed to produce computer based training (CBTs) • Conducted both Needs and Task Analysis to assist with the development and coordination of bi-weekly, monthly and quarterly class schedules• Guided interactive or application-based classroom environment• Developed information for technology training class curriculum, including both Technical and Interpersonal skills information• Facilitated training sessions for outside vendors, including one-on-one sessions on System Application, Software training, Inventory and Sales training• Conducted professional presentation through technology training, direct instruction, CBT and Train-the-Trainer methods and implemented creative techniques for training and reporting Show less

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Associate Of Arts (A.A.), General Studies

Associate Of Arts (A.A.), Design And Applied Arts

Marketing/Marketing Management, General